Job Description

Clicks Group Careers – Store Manager

Store Manager

Company: Clicks Group Careers

Job Description

Job Objectives:

• Drive the store’s financial performance by maximizing sales, tracking daily, weekly, and monthly targets, and taking proactive action to achieve results.
• Manage all operational activities efficiently, including expenses, stock control, shrinkage, housekeeping, and administration.
• Ensure high standards of visual merchandising and in-store presentation to maintain the brand image and promotional compliance.
• Lead, develop, and motivate employees to build capability, ensuring the team meets current and future business needs.
• Schedule staff in line with Group labour policies to ensure departments are fully and appropriately resourced.
• Oversee administrative tasks, including accurate time, attendance, and employee records submission to HR.
• Implement customer service initiatives, resolving issues to enhance the customer experience, loyalty, and club card participation.
• Build and maintain strong relationships with centre managers, suppliers, and distribution centres to achieve business goals and capitalize on opportunities.
• Monitor customer trends, demographics, and competitor activity to identify opportunities for growth.
• Foster integration and collaboration between store operations, pharmacy, and clinic teams.
• Promote a high-performing business culture that drives employee engagement, customer satisfaction, and shareholder value.
• Support the Group’s vision of being the first-choice health and beauty retailer by living and promoting company values.

Knowledge:

• Strong understanding and application of financial management principles
• Retail/FMCG experience with knowledge of merchandising and promotions
• Expertise in stock, cost, risk, and compliance management
• Customer service excellence principles
• Labour legislation and industrial relations practices
• Competency-based interviewing

Skills:

• Strong managerial and leadership capabilities
• Results and target-driven
• Excellent planning and organizational skills
• Problem-solving and decision-making proficiency
• Customer-focused approach
• Effective communication
• Computer literacy
• Financial acumen

Competencies:

Essential:

• Leading and supervising teams
• Planning and organizing tasks efficiently
• Delivering results and meeting customer expectations

Desirable:

• Entrepreneurial and commercial thinking
• Taking initiative and decisive action
• Team collaboration and people management
• Analytical thinking
• Coping with pressure and setbacks

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