Job Description

Clicks Group Careers – Service Advisor

Service Advisor

Company: Clicks Group Careers

Job Purpose:
Ensure service excellence at the point of sale by delivering fast, efficient customer service and effectively managing point of sale (POS) operations.

Job Objectives:

• Direct and manage all operational activities at the point of sale in a timely and efficient manner.
• Ensure safe and effective management of stock and cash, minimizing shrinkage and maintaining high standards of housekeeping and administration.
• Train, motivate, and supervise shop assistants and cashiers to deliver service excellence consistently.
• Maintain sufficient staffing of shop assistants and cashiers in line with work schedules, company policies, and labour legislation.
• Resolve customer queries efficiently in line with company policies.
• Promote the Clicks clubcard to achieve participation targets.
• Enforce security measures, cash controls, returns policies, and administrative procedures to minimize stock losses and maximize point-of-sale security.
• Act as a brand ambassador by providing visible, friendly, and professional customer service.
• Maintain up-to-date knowledge of products, ranges, promotions, and events to provide accurate information to customers.
• Support Clicks’ vision as the customer’s first-choice health and beauty retailer by living and promoting company values.

Minimum Requirements

Qualifications and Experience:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level
• Essential: Relevant Retail/Business Management qualification (for external applicants)
• Minimum 1 year of experience in a customer-facing role overseeing employees within retail/FMCG store operations
• Numeracy and stock management experience

Skills and Knowledge:

• Understanding and application of financial management principles
• Retail/FMCG experience with merchandising and promotions knowledge
• Stock, cost, risk, and compliance management knowledge
• Customer service excellence
• Labour legislation and IR practices
• Competency-based interviewing
• Results and target-driven
• Strong managerial and leadership skills
• Planning and organizing skills
• Problem-solving and decision-making skills
• Strong customer orientation
• Effective communication skills
• Computer literacy
• Numeracy skills

Competencies:

• Leading and supervising teams
• Delivering results and meeting customer expectations
• Relating and networking
• Following instructions and procedures
• Working effectively with people
• Analytical thinking
• Planning and organizing work
• Coping with pressures and setbacks

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