Job Description

Clicks Group Careers – Assistant Store Manager

Assistant Store Manager – Clicks Group Careers

Introduction
Are you passionate about retail and delivering service excellence? Clicks is seeking an Assistant Store Manager to drive sales, build customer loyalty, and support a competitive advantage for the brand. The successful candidate will report directly to the Store Manager.

Duties & Responsibilities

Job Purpose:
Support the Store Manager in ensuring smooth store operations, service excellence, and achievement of sales, profit, and compliance targets.

Job Objectives:

• Drive store financial performance by executing promotions, cross-selling, up-selling, and providing superior customer service across the store team.
• Manage all operational activities, including expenses, stock management, shrinkage control, housekeeping, and administration.
• Ensure in-store visual merchandising meets brand standards and enhances store presentation.
• Motivate and guide staff to achieve targets and performance goals, and manage the team in the Store Manager’s absence.
• Maintain daily work schedules in line with the Group’s labour policy to ensure adequate staffing across departments.
• Execute customer service initiatives to enhance the shopping experience, drive customer loyalty, and achieve clubcard participation targets.
• Manage administrative responsibilities efficiently, including weekly time and attendance and employee records submission to HR.
• Promote the Clicks brand as the customer’s first choice in health and beauty by living and driving company values.

Desired Experience & Qualification

Education and Experience Requirements:

• Essential: Grade 12 (Mathematics 50% and English 50%).
• Essential: Relevant Retail or Business Management qualification (for external applicants).
• Desirable: Degree in Relevant Retail or Business Management.
• Minimum 1 year experience in an assistant store management role in retail/FMCG operations or successful completion of the Clicks Trainee Store Management Programme.
• Experience in financial management, including budgets, profit and loss statements, and financial ratios.

Job Knowledge and Skills Required:

• Understanding and application of financial management principles.
• Retail/FMCG background with knowledge of merchandising and promotions.
• Knowledge of stock, cost, risk, and compliance management procedures.
• Strong customer service orientation and knowledge of excellence standards.
• Knowledge of labour legislation, IR practices, and people management.
• Competency in interviewing and staff development.
• Numeracy, planning, and problem-solving skills.
• Results and target driven with strong communication and computer literacy.

Essential Competencies:

• Following instructions and procedures.
• Planning and organising.
• Delivering results and meeting customer expectations.
• Working with people.
• Analysing information.
• Leading and supervising.
• Entrepreneurial and commercial thinking.
• Coping with pressures and setbacks.

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