Job Description

Clicks Group Careers – Store Manager

Store Manager – Clicks Group Careers

Introduction
The Store Manager is responsible for planning, leading, and directing the daily operations of the store team to achieve operational excellence and meet business objectives.

Duties & Responsibilities

• Maximise store profitability by managing key financial indicators, including sales, trading profit, shrinkage, wastage, stock, and expenses, in line with budget targets.
• Consistently deliver high standards of customer service through achieving objectives and driving continuous improvement.
• Manage, develop, and align store staff to build capability for current and future business needs.
• Ensure compliance with all in-store processes and company requirements.

Desired Experience & Qualification

Qualifications and Experience:

• Matric/Grade 12 (essential).
• Business and/or Retail Management Diploma (desirable).
• 1–3 years’ experience as a Store Manager in a retail environment (essential).

Skills, Abilities, and Job-Related Knowledge:

• Knowledge of store standard operating procedures.
• Understanding of legislation, IR, safety, and security procedures.
• Strong customer service knowledge.
• Expertise in merchandising, visual layout, and planogram implementation.
• Product knowledge relevant to retail operations.
• Understanding of logistics, supply chain, and retail industry practices.
• Ability to lead, manage, and motivate a team effectively.
• Excellent verbal and written communication skills.
• Planning, organising, controlling, and delegation skills.
• Conflict management and resolution skills.
• Financial management skills.
• Strong problem-solving and decision-making abilities.
• Performance management expertise.

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