Job Description

Clicks Group Careers – Store Manager (Medium)

Introduction

Clicks Group Careers is seeking a high-impact Store Manager (Medium) to lead store operations and deliver service excellence. This role is accountable for achieving sales, profit, and compliance targets while building a strong competitive position for the brand through exceptional leadership and operational discipline.

Duties & Responsibilities

Job Objectives
Financial Performance & Sales Growth

• Drive and maximise sales performance by tracking daily targets and executing weekly and monthly sales plans, taking proactive corrective action where required.
• Optimise profitability through effective expense control and performance management.

Operational Excellence

• Manage and control all store operations, including expenses, stock management, shrinkage control, housekeeping, and administration to ensure operational efficiency and compliance.
• Ensure consistent execution of operational standards and procedures across all departments.

Visual Merchandising & Brand Standards

• Lead in-store visual merchandising execution to ensure presentation and promotional standards are consistently achieved and aligned to brand image.
• Maintain a high-quality store environment that reflects brand standards and enhances the customer experience.

People Leadership & Capability Building

• Build and lead a competent, motivated team through effective recruitment, leadership, coaching, and ongoing development to meet current and future business needs.
• Foster a culture of accountability, performance, and service excellence.

Workforce Planning & Administration

• Plan staffing in line with labour policies and workforce models to ensure optimal coverage across all departments.
• Ensure accurate completion and submission of weekly time and attendance and employee records to HR.

Customer Experience & Loyalty

• Execute customer service initiatives, monitor service levels, and implement corrective actions to deliver exceptional customer experiences and drive loyalty and ClubCard participation.

Stakeholder & Market Engagement

• Build strong relationships with key stakeholders, including centre management, suppliers, and distribution partners, to achieve business objectives and maximise opportunities.
• Monitor customer trends, demographics, and competitor activity to identify growth opportunities and inform local strategies.

Integrated Store Leadership & Culture

• Drive cohesion and collaboration between store operations, pharmacy, and clinic teams to deliver a seamless customer journey.
• Embed a high-performance culture that delivers employee engagement, customer satisfaction, and sustainable business growth.
• Champion the vision of being the customer’s first-choice health and beauty retailer by living and driving company values.

Knowledge

• Strong understanding and application of financial management principles
• Retail and FMCG expertise with strong knowledge of merchandising and promotional practices
• Stock, cost, risk, and compliance management procedures
• Customer service excellence principles
• Labour legislation and employee relations practices
• Competency-based interviewing techniques

Skills

• Strong leadership and people management capability
• Results- and target-driven mindset
• Effective planning and organisational skills
• Strong problem-solving and decision-making ability
• Customer-centric orientation
• Clear communication skills
• High level of computer literacy
• Strong financial acumen

Competencies

Essential

• Leading and Supervising
• Planning and Organising
• Delivering Results and Meeting Customer Expectations

Desirable

• Entrepreneurial and Commercial Thinking
• Deciding and Initiating Action
• Working with People
• Analysing
• Coping with Pressure and Setbacks

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