Job Description

Flysafair careers – Ramp Agent

Ramp Agent

Company: FlySafair Careers

About the Role
The Ramp Agent plays a critical role in ensuring safe, efficient, and on-time aircraft turnarounds by coordinating ramp operations, ground handling activities, and service providers while maintaining the highest safety and operational standards.

Job Description
As a Ramp Agent, you will be responsible for:

• Ensuring full compliance with safety regulations, including Dangerous Goods requirements.
• Maintaining general safety and security around the aircraft at all times.
• Liaising between flight crew and ground handlers to obtain passenger boarding clearance.
• Monitoring the loading and offloading of baggage and cargo to ensure accuracy and safety.
• Advising ground handling partners of any load changes.
• Coordinating handling agents and service providers to support efficient turnarounds and reduce delays.
• Conducting ramp safety audits when required.
• Ensuring ramp vehicles are clean, serviceable, and adequately fueled.
• Arranging transport for crew pick-up and drop-off as operationally required.
• Monitoring flight operations to support on-time performance.
• Allocating and recording delays when applicable.
• Assisting with crew requests, including cleaning coordination, water provisioning, and lavatory servicing.
• Ensuring all required service providers are present for each flight, including airport authorities and fuel handlers.
• Performing ad hoc inspections within the baggage handling area.
• Carrying out any duties delegated by the senior on duty.
• Coordinating support for heavy or oversized equipment and cargo, including mobility aids.
• Ensuring adequate staffing levels in line with SLAs.
• Conducting FOD checks and reporting any irregularities related to flight operations.
• Coordinating operations during disruptions to minimize operational impact.
• Monitoring ramp and passenger service KPIs, including boarding gate closure times and equipment positioning.
• Completing ramp agent documentation for every flight.
• Compiling incident and irregularity reports when required.
• Liaising across departments and stations to ensure seamless operations.
• Coordinating with relevant stakeholders to support on-time departures.

Job Requirements

• Grade 12 or equivalent.
• Minimum of 2 years’ experience in an airline or aviation environment, including Passenger Services, Ramp Services, or Baggage Handling.
• Code 08 driver’s licence.
• No criminal record.
• Sound airside knowledge with an understanding of airport operations.
• Strong planning, organizational, and time management skills.
• Excellent interpersonal and communication skills, both verbal and written.
• Strong problem-solving and decision-making ability.
• Ability to multitask and delegate effectively.
• Computer literacy.
• Customer-focused approach.

Personal Attributes

• Professional and accountable.
• High integrity.
• Strong sense of urgency.
• Reliable and dependable.
• Adaptable and flexible.
• Able to perform under pressure.
• Team-oriented mindset.
• Ability to handle confidential information responsibly.

Application Guidelines

• Email applications will not be accepted.
• Preference will be given to members of under-represented designated groups.
• If no feedback is received within two weeks from the closing date, please consider the application unsuccessful.
• FlySafair reserves the right not to proceed with the vacancy and to appoint candidates in line with operational requirements.

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