Permanent Manager – MTN Careers
Job Description
Get daily job updates directly on WhatsApp
MTN Careers – Manager
Manager – MTN Careers
Reports To: Senior Manager – Business Continuity Management and Operational Risk
Division: Risk and Compliance
Mission
The Manager will establish, embed, and continuously enhance MTNN’s Operational Risk Management (ORM) framework to effectively identify, assess, mitigate, monitor, and report operational risks across the organization. The role supports business resilience and performance by strengthening internal controls, minimizing operational losses and service disruptions, and enabling informed risk-taking within the approved risk appetite. The Manager will also provide independent advisory support and constructive challenge to business and process owners to ensure consistent application of operational risk tools and timely resolution of risk actions.
Key Responsibilities
- Develop, implement, and continuously improve the Operational Risk Management Framework (ORMF), including policies, standards, taxonomy, and procedures aligned with MTN Group requirements.
- Facilitate enterprise-wide Risk and Control Self-Assessments (RCSA) for critical processes, ensuring comprehensive documentation of risks, controls, and action plans.
- Design and maintain Key Risk Indicators (KRIs), define thresholds, monitor performance, and escalate breaches with detailed root cause analysis and corrective actions.
- Oversee the full lifecycle of operational loss and incident management, including capture, classification, validation, analysis, reporting, and lessons learned.
- Conduct scenario analysis for severe but plausible events such as technology failures, vendor outages, fraud, process breakdowns, and people risks, supporting mitigation planning.
- Provide operational risk advisory support during change initiatives, including new product launches, partnerships, outsourcing arrangements, and system implementations to ensure risk-by-design principles.
- Coordinate and monitor remediation of audit and assurance findings related to operational risk and internal controls, reporting progress to governance forums.
- Maintain the Operational Risk Register and dashboards, delivering timely and accurate reports to Management, Governance Committees, and MTN Group Risk and Compliance.
- Collaborate with Procurement and vendor owners to strengthen third-party risk management practices, including due diligence, control requirements, performance monitoring, and issue resolution.
- Serve as the subject matter expert for Operational Risk Management within governance forums, risk committees, and operational resilience working groups.
Education Requirements
- Bachelor’s degree in Business, Finance, Accounting, Engineering, Computer Science, Economics, or a related discipline.
- Relevant professional certification such as CRM, PRM, FRM, ISO 31000, CISA, CISM, IRM, or CIA is an advantage.
- Fluent in English.
Experience and Competencies
- Strong knowledge of operational risk management principles, internal control frameworks, and governance practices.
- Demonstrated experience in risk assessment methodologies including RCSA, KRI development, loss event management, and scenario analysis.
- Proven ability to influence stakeholders and provide independent challenge across business units.
- Strong analytical, reporting, and problem-solving skills.
- Excellent communication and stakeholder management capabilities.
- Ability to drive continuous improvement initiatives and embed risk culture across the organization.
APPLY NOW
73 total views, 1 today
and then