Job Description

Dischem Vacancies – Casual Frontshop Assistant

Casual Frontshop Assistant

Dischem Vacancies is seeking a Casual Frontshop Assistant for their Central Park, Century City store. This role supports customer service at point of sale while upholding merchandising standards in line with Dis-Chem policies and procedures.

Minimum Requirements

Essential:

• Grade 12 / Matric or Senior Certificate
• 0 – 6 months retail work experience

Advantageous:

• 1 year retail work experience

Key Responsibilities

Merchandising & Stock Management

• Ensure full product ranges are on shelves and neatly presented at all times
• Maintain stock to prevent expired or unsellable items
• Restock merchandise to maximize sales
• Address out-of-stock queries from customers promptly
• Store and organize delivered stock and stock pulled from the storeroom correctly
• Maintain accurate pricing, labels, and displays, reporting discrepancies to management
• Keep the storeroom organized, clean, and tidy
• Rotate stock regularly according to Dis-Chem stock control procedures
• Report low stock, damaged, or expired items to management
• Assist with stock counting, general stocktaking, and loading/off-loading of stock

Customer Service & Sales Support

• Establish professional relationships with customers and provide friendly, helpful service
• Assist customers with queries, purchases, returns, and exchanges as authorized
• Process transactions accurately, including cash, cards, vouchers, coupons, and loyalty programs
• Adhere to customer turnover per hour benchmarks
• Assist with training new and current team members

Cash Handling & Security

• Ensure accurate cash flow and place cash in drop safes according to SOPs
• Ensure all line voids and price changes are authorized by a Frontshop Leader or Retail Store Assistant
• Monitor outgoing stock, items, and prescriptions to ensure they are scanned and paid for
• Report suspicious behavior or incidents involving staff or customers

Housekeeping & Compliance

• Maintain cleanliness and housekeeping according to Dis-Chem standards
• Adhere to Dis-Chem health and safety rules, policies, and standard operating procedures
• Maintain the Dis-Chem uniform and personal appearance standards

Competencies

Essential:

• Knowledge of retail operations and administration
• Problem-solving skills and ability to escalate issues appropriately
• Basic arithmetic skills (addition, subtraction, multiplication, division)
• Strong verbal communication skills
• Customer-focused with timely response to queries
• Responsible, accountable, and able to work independently

Advantageous:

• Basic computer skills (Word, Excel, Outlook)
• Experience with numerical tasks or SAP systems

Special Conditions of Employment

• Willing and able to work retail hours
• South African citizen
• Minimum Integrity Evaluation (MIE), clear criminal record, and clear credit rating

Remuneration and Benefits

• Market-related salary

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