Sales Coordinator

Company: Cashbuild Vacancies

Job Purpose
Drive sales growth through continuous customer engagement, accurate costing of building plans, and issuing precise quotations. Ensure high housekeeping and merchandising standards while managing a cost-effective and efficient delivery service.

Minimum Requirements

• Grade 12 with at least 5 years related experience, or a minimum of 10 years relevant work experience

• Building plan reading experience will be advantageous

• Ability to communicate in English and the dominant local language

• Above-average numerical and calculation skills

• Proven ability to deliver exceptional customer service

• Ability to perform effectively under pressure

• Computer literacy

• Strong organising, planning, and delegation skills

Key Performance Areas

Sales

• Issue and follow up on quotations to generate and grow sales

• Manage the quotation process, including special orders

• Read and interpret building plans to ensure accurate and timely quotations

• Manage incoming and outgoing calls and ensure effective customer follow-ups

• Conduct competitor analysis to maintain Store competitiveness

• Communicate bulk deposit transfers to customers

• Promote customer loyalty programmes, including VIC and charge cards

Deliveries

• Manage an efficient delivery service and ensure correct delivery rates are applied

• Ensure deliveries are dispatched within required timeframes

• Communicate delivery delays promptly and agree on suitable arrangements with customers

Customer Service

• Manage the Customer Service Desk efficiently

• Record, follow up, and resolve customer complaints

• Ensure all customers receive prompt and effective service

• Maintain professional telephone etiquette and ensure calls are answered within required timeframes

Store Standards

• Manage Ready for Business checklists and processes within the area of responsibility

• Ensure advertised price changes are implemented accurately and on time

• Implement and maintain planograms

People Management

• Ensure General Assistants, Sales Advisors, and Forklift Drivers are available in their designated areas

• Ensure trained backup resources are available when required

• Monitor and ensure daily duties are executed effectively

Safety (OHSA) Compliance

• Ensure all safety standards and procedures are followed

• Ensure employees wear appropriate protective clothing and use equipment safely

Security Awareness

• Remain alert to suspicious activities in and around the Store

• Maintain password and information security at all times

Values and Competencies

Integrity

• Act in accordance with ethical and professional standards

• Keep commitments, manage expectations, and handle sensitive information responsibly

Accuracy and Attention to Detail

• Work in an orderly and accurate manner

• Ensure tasks are completed correctly from start to finish

• Proactively prevent and identify errors

Customer Focus

• Identify and respond to customer needs proactively

• Deliver friendly, solutions-driven service

• Create a welcoming customer experience

Personal Development

• Actively pursue personal and professional growth

• Participate in training and development opportunities

• Seek feedback to continuously improve performance