Control Room Technical Support – Pep Vacancies

Key Responsibilities

• Monitor all PEP security systems to ensure continuous operational effectiveness

• Provide remote technical support to alarm and CCTV technicians

• Add, update, and manage alarm and safe PIN codes

• Administer in-store safe requirements and related system configurations

• Monitor and manage fail-to-open and fail-to-close alarm events

• Maintain and update the department technical tracker

• Create and manage work orders for unresolved technical issues

• Escalate complex technical problems in line with procedures

• Audit store alarm and CCTV programming and system setups

• Provide basic technical support for store-related alarm and CCTV issues

• Manage and coordinate communication via relevant technical WhatsApp groups

Job Requirements

• Grade 12 qualification

• PSIRA Grade B certification

• 3–5 years’ experience in a security or technical environment

• Experience with Patriot Monitoring Software or similar monitoring platforms

• Knowledge of Texecom alarm systems, including backend solutions such as Wintex and Maintex

• Experience with Hikvision systems, including backend configuration, remote programming, and monitoring

• Understanding of networks and IT systems will be an advantage

Competencies Required

• High level of integrity and accuracy

• Strong technical aptitude and attention to detail

• Assertiveness with effective listening and cooperation skills

• Excellent telephone etiquette and situational awareness

• Ability to work calmly and efficiently in a fast-paced control room environment