Job Description

Fidelity Vacancies – Area Manager

Area Manager – Fidelity Vacancies

Job Overview
The Area Manager is responsible for overseeing multiple Operations Managers and ensuring that all site-specific security requirements are met. This role includes client liaison, HR/IR management, fleet and expense control, investigations, and ensuring the effective posting of Security Officers to meet client expectations professionally and efficiently.

Minimum Qualifications and Experience

• Matric / Grade 12 or equivalent
• PSIRA Grade A registered
• Valid driver’s license with reliable transport
• Minimum 10 years’ experience in the security industry
• At least 5 years’ experience in operational security management
• Working knowledge of the Firearm Act and firearm competency
• Proven staff management experience
• Computer literate with expert knowledge of Microsoft Office suite
• No criminal record or pending cases
• Strong planning, administration, interpersonal, and client liaison skills
• Knowledge of ISO 9001:2008 Quality Management systems

Key Responsibilities

• Maintain strong relationships between Fidelity Security Services Group and clients regarding security services
• Manage allocated areas to ensure contractual obligations are met
• Ensure all Security Officers meet contractual requirements at client sites
• Evaluate service levels and provide recommendations to clients for improvement
• Oversee the management and supervision of security staff to achieve performance standards
• Handle administrative responsibilities efficiently
• Liaise daily with management and regional management on operational matters
• Address HR-related queries promptly and implement disciplinary actions as required
• Ensure timely submission of employment documentation to the Regional Office
• Prepare and submit weekly and monthly incident and general reports
• Investigate incidents and report findings
• Uphold ISO 9001:2008 standards in all operations

Personality Attributes

• Assertive and proactive
• Initiative-driven with strong leadership skills
• Presentable and professional

Core Competencies

• Analytical thinking, critical reasoning, and planning skills
• Leadership and self-development focus
• Goal setting and organizational skills
• Ability to drive and manage change
• Results-driven with strong interpersonal skills
• Effective communication and direction-setting
• Commitment to staff development
• Customer-focused approach
• Teamwork and collaboration

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