Store Manager – Clicks Group Careers

Job Purpose
Drive the store’s financial performance, operational efficiency, and customer service excellence while leading a high-performing team. Ensure store standards, brand image, and business objectives are consistently met.

Key Responsibilities

• Achieve store financial targets by driving sales, monitoring daily performance, and executing weekly and monthly sales plans.

• Manage all operational activities, including expenses, stock control, shrinkage, housekeeping, and administration.

• Ensure in-store visual merchandising and promotional standards are executed and maintained according to the brand image.

• Lead, motivate, and develop employees through effective recruitment, management, and ongoing training to build capacity and capability.

• Schedule staff in line with labour policies to ensure departments are fully and appropriately staffed.

• Maintain accurate administrative records, including time and attendance, employee records, and HR submissions.

• Implement customer service initiatives, resolving issues to enhance customer satisfaction, loyalty, and clubcard participation.

• Build and maintain strong relationships with stakeholders, including centre managers, suppliers, and distribution centres, to maximise business opportunities.

• Monitor customer trends, demographics, and competitor activity to identify growth opportunities.

• Promote cohesion and integration between store operations, pharmacy, and clinic teams.

• Foster a high-performing culture that drives employee engagement, customer satisfaction, and shareholder value.

• Support the Group’s vision to be the customer’s first-choice health and beauty retailer by embodying company values.

Knowledge

• Financial management principles and application

• Retail/FMCG operations, merchandising, and promotions

• Stock, cost, risk, and compliance management

• Customer service excellence

• Labour legislation and industrial relations practices

• Competency-based interviewing

Skills

• Strong managerial and leadership skills

• Results and target-driven

• Planning and organisational skills

• Problem-solving and decision-making abilities

• Customer-focused orientation

• Effective communication skills

• Computer literacy

• Financial acumen

Competencies
Essential:

• Leading and supervising

• Planning and organising

• Delivering results and meeting customer expectations

Desirable:

• Entrepreneurial and commercial thinking

• Deciding and initiating action

• Working with people

• Analytical skills

• Coping with pressures and setbacks