Shop Assistant / Cashier – Clicks Group Careers

Role Purpose
The Shop Assistant / Cashier is responsible for delivering efficient, accurate, and friendly service at the point of sale, ensuring customers have a positive shopping experience while supporting store operations, merchandising, and sales growth.

Key Responsibilities

• Execute all point-of-sale operations accurately and efficiently, including scanning merchandise and collecting payments.

• Ensure the safe handling of cash at all times and maintain accuracy in cash management.

• Promote the Clicks ClubCard and enrol new members to achieve participation targets.

• Inform customers about promotions to drive sales and enhance their shopping experience.

• Deliver excellent customer service by acting as a visible brand ambassador, providing a friendly and professional service.

• Maintain merchandising standards and general housekeeping according to store and visual guidelines.

• Stay updated on product knowledge, ranges, promotions, and events to provide accurate information to customers.

• Support the Group’s vision of being the customer’s first-choice health and beauty retailer.

Knowledge

• Basic mathematics and numeracy skills

• Understanding of retail/FMCG merchandising and promotion principles

• Knowledge of stock management procedures

• Customer service excellence and best practices

Skills

• Planning and organising tasks effectively

• Strong problem-solving capabilities

• Customer-focused and results-driven

• Good communication and interpersonal skills

• Computer literacy and numeracy

Core Competencies

Essential:

• Relating and networking

• Following instructions and procedures

• Delivering results and meeting customer expectations

Desirable:

• Working effectively with people

• Persuading and influencing

• Planning and organising

• Coping with pressure and setbacks