Job Description

Fidelity Vacancies – Key Account Manager SecureDrive

Key Account Manager SecureDrive – Fidelity Vacancies

Job Overview
The Key Account Manager SecureDrive is responsible for managing client relationships, ensuring smooth day-to-day operations, and supporting the delivery of all Fidelity SecureDrive services. This role focuses on client satisfaction, operational efficiency, and the successful execution of all account-related activities.

Key Responsibilities

• Ensure client needs and expectations are consistently met
• Address queries related to tracking portals, new fitments, repairs, stolen vehicle recoveries, and other relevant issues
• Manage operational and service-related issues with both internal teams and external customers
• Prepare and present reports for clients and support internal reporting requirements
• Maintain and reconcile client databases to ensure data accuracy and timely resolution of anomalies
• Oversee day-to-day operations including new fitments, repairs, de-installations, and reinstallations
• Ensure customer branches have the required marketing materials and training for on-selling tracking units
• Provide training to personnel on fleet portal, app, and other product features
• Conduct regular health checks on units and coordinate repairs where necessary
• Monitor FSD staff on client premises to ensure professionalism, punctuality, and productivity
• Implement controls over stock and SIM cards related to the account
• Plan and manage new fitments and update system records accurately
• Manage removal of de-installed or deactivated units and suspend them from billing
• Assist with timely collection of outstanding invoices
• Ensure all additional billing requirements per SLA are processed and invoiced
• Support stock forecasting and budgeting activities
• Ensure all works are executed in line with company policies and procedures
• Source and acquire new business in B2B and SME markets through continuous prospecting

Minimum Qualifications and Experience

• Relevant work experience in a similar role preferred
• Strong computer skills, especially Excel (Pivot Tables, VLOOKUPs, data manipulation)
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Prior experience in Telematics advantageous

Key Attributes

• Highly organized and structured
• Strong analytical and problem-solving skills
• Practical and detail-oriented
• Excellent time management and planning abilities
• Able to manage multiple projects simultaneously
• Comfortable working in a fast-paced and high-pressure environment

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