Job Description

Fidelity Vacancies – Signal Management Technician

Signal Management Technician

Company: Fidelity Vacancies

Job Description
The Signal Management Technician will address complex alarm system challenges, applying technical expertise to deliver optimal solutions tailored to each customer’s needs. This role requires hands-on problem solving, customer consultation, and precise system implementation to ensure maximum performance and protection.

Minimum Qualifications and Experience

• PSIRA registration
• Valid Driver’s Licence
• 3 to 5 years of technical experience in alarm systems
• Strong fault-finding skills, including experience with IDS and DSC alarm panels
• Matrix from a Technical High School preferred
• Tertiary qualification in Electronics or Electronic Engineering preferred

Key Responsibilities

Customer Engagement

• Consult with customers to understand their requirements for alarm system performance and protection
• Evaluate existing systems to identify shortcomings and causes of false alarms
• Develop and present solutions that reduce false alarms while meeting customer needs
• Provide guidance on new technologies or equipment to enhance existing systems
• Agree on solutions and next steps with the customer

Administration

• Complete all documentation accurately and professionally
• Maintain punctuality and reliability for all customer appointments
• Provide detailed written quotations explaining required actions and their importance
• Manage stock and inventory accurately

Solutions Implementation

• Implement agreed-upon solutions following customer approval
• Uphold service standards, including:
  • Testing signals and batteries on every site
  • Accurate fault finding and wiring
  • Correct programming and equipment placement
  • Proper charging without over or undercharging
• Ensure customer satisfaction until false alarm issues are fully resolved

General Duties

• Handle classified information with discretion
• Develop case studies for technician training
• Coach and mentor junior technicians and assistants
• Support coordinators to provide detailed technical information for site visits

Attributes

• Results-oriented and customer-focused
• Strong technical and functional capabilities
• Excellent written and verbal communication
• Builds integrity and trust
• Ability to inspire, influence, and mentor others

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