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18 Nov 2025

Full-Time Account Manager – Dsv Vacancies

DSV – Posted by JobLink24 –  Mbombela, Mpumalanga, South Africa

Job Description

Dsv Vacancies – Account Manager – Nelspruit

Main Purpose of the Role

The Account Manager will manage and grow an assigned client portfolio, act as the primary contact for all customer needs, ensure exceptional service delivery, and achieve monthly and annual retention targets.

Minimum Requirements

  • Matric (Essential); Tertiary qualification advantageous

  • Minimum 3 years’ experience in Key Account Management / Sales

  • Strong presentation and communication skills

  • Proven ability to maintain and grow an existing client base

  • Ability to resolve customer issues promptly and professionally

  • Experience collaborating with internal teams (Operations, Finance, etc.)

  • CRM experience and strong administrative skills

  • Ability to analyse data, generate reports, and manage customer KPIs

  • Strong business development skills

  • Ability to work independently and manage deadlines

Key Responsibilities

  • Manage, retain, and grow the existing client base in the assigned region

  • Prospect and convert new business to increase revenue

  • Act as the main point of contact for customer queries, escalations, and service requirements

  • Analyse sales and performance data; report weekly to the Regional Sales Manager

  • Maintain updated client information and CRM records

  • Provide competitor and industry insights

  • Assist with tender and proposal preparation and presentations

  • Drive continuous improvement initiatives to enhance client experience

  • Collaborate with Operations and Finance to ensure service excellence and resolve discrepancies

  • Monitor customer KPIs and ensure compliance with company standards

  • Represent the DSV brand professionally at all times

  • Meet or exceed monthly sales, retention, and client call ratio targets

Competencies & Attributes

  • High energy, drive, and motivation

  • Strong business acumen and problem-solving skills

  • Excellent time management and multitasking ability

  • Attention to detail with strong administrative capability

  • Ability to manage projects and identify cross-functional opportunities

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