Job Description

Dischem Vacancies – Clinic Receptionist

Clinic Receptionist – Dischem Vacancies

Overview:
Dis-Chem Pharmacies at Mooirivier Junction is seeking a Clinic Receptionist to join their team. The role focuses on welcoming and assisting patients, managing appointments, handling documentation, and ensuring the smooth operation of the clinic while supporting quality patient care.

Minimum Requirements:

Essential:

• Grade 12 / Matric

Key Responsibilities:

• Register patients according to established standards
• Assist patients with completing medical forms, including medical aid documentation
• Monitor and maintain clinical equipment, stationery, and medication supplies
• Inform patients of clinic procedures and manage patient records
• Open new patient files and ensure all information is accurate
• Process medical aid payments and manage patient flow according to appointments
• Obtain medical reports as required
• Maintain a clean and organized reception area while safeguarding patient privacy
• Answer incoming calls promptly and provide accurate information using proper telephone etiquette
• Take messages accurately, confirm details with callers, and forward information to the correct staff members
• Assist walk-in patients and guests with staff coordination, meetings, or deliveries
• Provide customers with relevant contact information as needed
• Ensure timely feedback to patients, guests, and callers regarding queries
• Respond to patients in distress and assist with medical aid authorization procedures
• Follow up with patients to address feedback or outstanding requests

Competencies:

Essential:

• Ability to work under pressure
• Deadline-driven and organized
• Able to follow and give clear oral and written instructions

Advantageous:

• N/A

Special Conditions of Employment:

• South African citizenship
• Dedicated workstation; seated at desk for most of the day
• Clear criminal and credit record
• Valid driver’s license and/or reliable transport

Remuneration and Benefits:

• Market-related salary

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