Job Description

Cashbuild Vacancies – Forklift Driver

Forklift Driver

Company: Cashbuild Vacancies

Job Description
Operate and maintain the forklift safely and efficiently while providing excellent customer service in the store. Responsibilities include merchandising stock, shelf price labelling, and maintaining a clean and safe working area within your designated responsibility.

Requirements

• Grade 12 or minimum of 1 year relevant work experience
• Ability to communicate in English and the dominant local language
• Ability to perform basic calculations accurately
• Willingness to work shifts, weekends, and public holidays
• Ability to work under pressure
• Physically fit to operate a forklift
• Valid forklift license

Key Performance Areas

Customer Service

• Greet customers and assess their needs
• Advise customers accurately on products
• Assist with product queries and complaints promptly
• Recommend additional products and services (e.g., paint accessories, delivery, credit programmes, special orders)
• Ensure customer purchases are loaded efficiently and carefully, without damage
• Maintain product knowledge and be present in your aisle of responsibility

Merchandising Standards

• Merchandising bulk stock safely according to store layout and planograms
• Keep your area fully merchandised and aligned with approved layouts

Housekeeping

• Maintain a clean, safe, and obstacle-free area
• Ensure received stock is merchandised immediately
• Correctly label shelves within your area of responsibility
• Complete checklists for canteen, toilets, and showers as required

Ready for Business

• Adhere to “Ready for Business” and “Beyond My Control” standards as per the CB Way

Loss Prevention and Security

• Identify display gaps, investigate, and report concerns
• Be alert to suspicious behaviour and report immediately
• No product may be loaded without proof of purchase or required documentation

Safety (OHSA) Requirements

• Do not overload the forklift or racking (max two pallets for roof tiles, bricks, and cement)
• Wear safety helmet and kidney belt when operating the forklift
• Do not use forklift to lift personnel
• Keep store entrances and exits clear and safe for customers
• Report forklift faults immediately and ensure timely servicing
• Wear protective clothing when necessary
• Inspect the forklift daily, complete checklists, and report any faults

Values

Integrity

• Comply with standards, keep promises, handle sensitive information carefully, and respect boundaries

Accuracy

• Handle detailed information attentively, work in an orderly manner, prevent mistakes, and check work thoroughly

Client Focus

• Respond proactively to customer needs, show friendliness and involvement, and maintain a can-do attitude

Personal Development

• Recognise strengths and weaknesses, pursue training and learning opportunities, and seek feedback to improve skills

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