Job Description

Pepkor Vacancies – Front and Back Office Supervisor

Front and Back Office Supervisor – Pepkor Vacancies (Incredible Connection)

Build a Rewarding Career at the Forefront of Retail

Take the lead with Pepkor Lifestyle and grow your career within the Incredible Connection brand. As a Front and Back Office Supervisor, you will drive operational excellence, lead high-performing teams, and ensure exceptional customer experiences while contributing to the success of a dynamic retail environment.

Why Choose Pepkor Lifestyle

• Impactful Work: Deliver value to African consumers and support a leading retail organisation.
• Diverse Opportunities: Explore a wide range of products, services, and career growth prospects.
• Innovative Environment: Thrive in a culture that encourages creativity, innovation, and continuous improvement.
• Competitive Benefits: Enjoy competitive salaries, comprehensive benefits, and structured career development.
• Meaningful Contribution: Help make quality living accessible and drive positive social change.

Minimum Qualifications

• Grade 12 (Matric)
• Minimum 3 years’ proven experience in Retail Management

Professional Expertise

• Stock Management: Implement strategies to control inventory, maintain optimal stock, and reduce losses.
• Compliance & Risk Management: Ensure adherence to legislation and risk standards to protect the business.
• Financial Acumen: Oversee cash flow, manage financial transactions accurately, and safeguard profitability.
• Team Leadership: Lead, motivate, and develop your team in a positive, performance-driven environment.
• Change Management: Guide your team through transitions with clarity and confidence.

Key Competencies

• Strong Business Acumen: Make informed decisions using strategic thinking and problem-solving skills.
• Administrative Skills: Maintain efficient and organized office operations.
• Sound Judgment & Decisiveness: Make clear decisions that benefit both the team and the organisation.
• Exceptional Customer Service: Deliver outstanding service consistently.
• Talent Management: Identify, develop, and empower top performers.
• Resilience & Positivity: Inspire your team while navigating challenges with a positive outlook.
• Diversity & Inclusion: Foster a culture that values and respects everyone’s contributions.

Key Responsibilities

• Customer Satisfaction: Implement retention strategies and provide exceptional service.
• Stock Optimisation: Maintain inventory levels, minimise losses, and meet sales demands.
• Compliance & Risk: Uphold company policies and regulatory requirements.
• Team Leadership & Development: Coach, mentor, and build a collaborative, high-performing team.
• Front and Back Office Operations: Oversee cash handling, ensure accurate financial transactions, and drive operational efficiency.

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