Job Description

Dsv Vacancies – General Manager

General Manager – DSV Vacancies

Main Purpose of the Role
The General Manager is responsible for leading the Telco and Special Projects portfolio while establishing and growing a premium white glove solution within DSV. The role provides strategic direction to drive customer retention, new business development, and cross-functional collaboration, ensuring sustainable revenue growth, value creation, and the delivery of innovative, technology-enabled last-mile logistics solutions.

Minimum Requirements

• Minimum of 3 years’ end-to-end experience within the supply chain and/or telecommunications industry
• Proven track record in managing account management teams with responsibility for customer retention and new business growth in the local market
• Strong leadership capability with sound strategic management skills
• Demonstrated expertise in tender management and solution design
• Experience engaging and presenting to internal EXCO members
• Excellent presentation and communication skills

Electives

• Leadership coaching experience
• Advanced knowledge of the telecommunications sector and white glove service solutions
• Previous experience managing special projects within the logistics industry

Computer Packages

• Advanced proficiency in DSV-specific office automation systems

Qualifications

• Matric is essential
• Relevant tertiary qualification, degree, or diploma
• Valid driver’s license, own vehicle, and willingness to work overtime and travel nationally

Duties and Responsibilities

• Provide strategic leadership across the Telco portfolio and all special projects
• Establish and grow white glove services as a new revenue stream, including secure server handling for the technology and data centre industry, with expansion into sensitive and high-value equipment movements across other sectors
• Drive customer retention strategies and identify new business growth opportunities
• Collaborate with multiple DSV business units to deliver integrated, cross-silo logistics solutions
• Lead responses to tenders, RFIs, RFPs, and RFQs by designing tailored logistics solutions for Telco clients and special projects
• Manage commercial negotiations and account management for specialized projects, including IEC and high-tech solutions with warehousing and on-demand shipping under strict SLAs
• Lead annual pricing increase negotiations and ensure strong contractual governance
• Manage internal and external stakeholders effectively to drive operational efficiency and business growth
• Maintain strong financial oversight, including P&L management, budgeting, and a clear understanding of revenue and EBIT drivers

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