Pharmacist Assistant QPB – Clicks Group

Job Purpose
The Pharmacist Assistant QPB is responsible for providing professional, accurate, and confidential support services by managing prescriptions, patient profiles, and healthcare-related queries while ensuring compliance with legal requirements and company standards.

Key Responsibilities

• Interact with customers professionally and confidentially in line with standard operating procedures and agreed service timelines.

• Administer prescriptions and related claiming or capturing processes accurately and completely.

• Ensure accurate handling and maintenance of all patient profiles.

• Liaise with healthcare professionals when required to support effective patient care.

• Resolve prescription and service-related queries through effective problem-solving and follow-up.

• Communicate with customers via telephone or other channels regarding medication and healthcare services.

• Capture prescriptions accurately at the Central Pharmacy Centre.

• Manage and respond to queries related to prescriptions and chronic medication authorisations.

• Collaborate with internal departments to ensure seamless service delivery.

• Support ad hoc operational requirements as needed.

Knowledge

• Sound product knowledge, including over-the-counter medicines

• Understanding of SAPC regulations and relevant pharmaceutical legislation

• Knowledge of chronic authorisation processes and procedures

• Strong customer service orientation

• Ethical and compliant working practices

Skills

• Computer literacy, including MS Office applications

• Strong customer service and communication skills

• Ability to work effectively as part of a team

• High levels of integrity and professionalism

• Excellent accuracy and attention to detail

• Bilingual communication skills, with English as a requirement

• Adaptability to support multiple departmental functions

• Initiative to enhance patient satisfaction

• Effective time management and organisational skills

• Ability to remain positive and work effectively under pressure

Competencies

Essential

• Adhering to Principles and Values

• Working with People

• Delivering Results and Meeting Customer Expectations