Job Description

Clicks Group Careers – Pharmacy Manager

Pharmacy Manager

Company: Clicks Group Careers

Job Description

Job Objectives:

• Ensure high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and provide advice in line with Clicks’ way of working, good pharmacy practice, and SAPC regulations.
• Manage all operational activities of the dispensary efficiently, including stock control, shrinkage management, housekeeping, and administration, ensuring compliance with SAPC regulations and company standards.
• Maintain the operational viability of the dispensary through sound financial management, focusing on dispensary and clinic targets, managing expenses, and taking proactive action as needed.
• Develop and motivate employees, including learners and interns, through effective selection, leadership, management, and ongoing development to build capacity and capability for current and future business needs.
• Schedule staff in line with labour policies, ensuring departments are fully staffed and weekly time, attendance, and employee records are accurate and submitted to HR.
• Lead customer service initiatives in the dispensary to deliver an excellent customer experience, increase loyalty, and achieve club card participation targets.
• Promote integration and collaboration with the clinic and healthcare aisle to provide a comprehensive healthcare offering to customers.
• Support the Group’s vision to be the customer’s first-choice health and beauty retailer by embodying and promoting company values.
• Foster cohesion and consistency between store operations, pharmacy, and clinic teams.
• Drive a high-performing business culture that delivers employee engagement, customer satisfaction, and shareholder value.

Knowledge:

• SAPC regulations and relevant legal knowledge
• Ethical work practices and compliance
• Stock, cost, risk, and compliance management procedures
• Patient care and professional counselling
• Customer service excellence
• Labour legislation and industrial relations practices
• Financial management principles
• Competency-based interviewing

Skills:

• Strong managerial, tutorship, and coaching abilities
• Results and target-driven
• Planning and organizational skills
• Problem-solving and decision-making capabilities
• Strong customer orientation and interpersonal skills
• Computer literacy
• Financial acumen

Competencies:

Essential:

• Leading and supervising teams
• Delivering results and meeting customer expectations
• Planning and organizing effectively

Desirable:

• Relating and networking
• Coping with pressure and setbacks
• Entrepreneurial and commercial thinking
• Working effectively with people
• Adhering to principles and values

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