Store Manager – Cashbuild Vacancies

Job Description
The Store Manager is responsible for protecting and growing profitable market share within the store by executing store, divisional, and company strategies. The role ensures operational excellence, strong financial performance, effective people management, and outstanding customer service.

Minimum Requirements

• Grade 12 with at least 3 years retail management experience, or 5 years related retail management experience

• Well-developed business and commercial acumen

• Ability to perform effectively under pressure

• Basic computer literacy

• Strong leadership and people management skills

• Sound administrative and organisational abilities

• Own transport with a valid driver’s licence is advantageous

• Own mobile phone

• Sound knowledge of Health and Safety requirements in line with OHSA and relevant legislation

• Strong Human Resources Management skills

• High attention to detail

Key Performance Areas

Strategic Management

• Develop, implement, and manage the store’s strategic plan in alignment with divisional strategies and initiatives

• Ensure execution of agreed strategic objectives and continuous improvement initiatives

Grow and Protect Market Share

• Drive transactions, sales growth, and market share in line with approved budgets

• Achieve and exceed sales targets and growth objectives

• Manage and promote customer loyalty programmes and third-party credit offerings

• Develop and implement action plans to defend market share against competitors

• Ensure store business plans are executed and updated as required

Customer Service

• Implement and monitor the customer service strategy within the store

• Ensure effective delivery services in line with company policy

• Grow and maintain the VIC and charge card customer base

• Recommend product range improvements to suit local market needs

Asset Control

• Manage and control shrinkage in accordance with company policy

• Protect store assets including cash, stock, and fixed assets

• Manage debtors within the store

• Analyse security requirements and recommend improvements

• Ensure physical security measures are implemented and maintained

Business Trade Licences

• Ensure all required trade licences are valid, compliant, and renewed timeously where applicable

Human Resource Management

• Manage staffing levels in line with company and divisional strategies

• Implement succession planning and career pathing within the store

• Maintain open communication with the Store Employee Forum and employees

• Ensure effective training and development programmes are in place

• Manage employee relations and performance within the store

Maintaining Store Standards

• Conduct daily floor walks to monitor standards and performance

• Implement agreed performance improvement plans where required

• Ensure compliance with company standards and policies

• Maintain high housekeeping and merchandising standards

• Ensure readiness for business at all times

• Maintain store infrastructure, lighting, and racking in good condition

Stock Management

• Ensure stock ordering and receiving is conducted in line with policy

• Manage and clear damaged stock in accordance with procedures

• Implement action plans for obsolete, deranged, slow-moving, and excess stock

• Optimise stock levels to support sales and profitability

Store Safety (OHSA) Standards

• Manage safety in line with OHSA and applicable legislation

• Ensure completion of all required safety checklists

• Appoint and support OHSA representatives as required

• Investigate, report, and manage all OHSA-related incidents

Expense Management

• Manage the store in line with the approved financial model and benchmarks

• Control and maintain store expenses within budget

Insurance Claims Administration

• Report all incidents to the relevant insurer

• Liaise with insurers regarding claim details and validity

• Submit all required documentation timeously

Management of the CB Way

• Implement, monitor, and maintain controls and disciplines in line with the CB Way

Core Competencies

Leadership

• Inspires, motivates, and leads teams effectively

• Takes accountability and empowers employees through delegation

• Recognises and rewards strong performance

Result-Oriented

• Focuses on achieving objectives and delivering measurable results

• Perseveres in the face of challenges and completes tasks on time

Planning

• Organises work systematically, sets priorities, and allocates resources effectively

• Develops and maintains clear, realistic plans

Delegation

• Delegates tasks clearly with defined expectations and timelines

• Provides employees with responsibility and autonomy while monitoring progress

Performing Under Pressure

• Maintains consistent performance during high-pressure situations

• Demonstrates resilience and sound decision-making

Market Orientation

• Stays informed about market trends and competitor activity

• Identifies opportunities to strengthen the store’s market position

Integrity

• Acts ethically, keeps commitments, and handles sensitive information responsibly

Accuracy

• Maintains attention to detail and ensures tasks are completed correctly

Client Focus

• Delivers friendly, responsive, and solution-driven customer service

Personal Development

• Actively seeks learning opportunities and feedback

• Continuously develops skills and professional knowledge