Job Description

Clicks Group Careers – Wellness Assistant

Wellness Assistant

Company: Clicks Group Careers

Job Purpose:
Deliver exceptional customer service by being visible in-store, proactively addressing customer needs, and providing expert advice on health, nutrition, and supplement products.

Job Objectives:

• Consult with customers and provide tailored guidance on healthcare, nutritional, and supplement products.
• Drive healthcare sales by promoting a broad range of brands, using cross-selling and upselling techniques to increase profitability.
• Ensure stock availability in healthcare aisles by adhering to stock management principles and procedures.
• Minimize wastage by following proper stock rotation practices.
• Prevent stock losses through compliance with all risk management policies and procedures.
• Maintain high standards of hygiene and cleanliness to create an appealing shopping environment.
• Assist with product merchandising by following established guidelines and procedures.
• Adhere to all store standard operating procedures.
• Maintain continuity of service through personal development, updating product knowledge, and supporting relief staff with guidance and information.

Minimum Requirements

Job Knowledge:

• Essential: Basic knowledge of health, fitness, and supplement products
• Essential: Understanding of retail store operations principles, including stock management, merchandising, and risk management

Skills:

• Essential: Strong communication and interpersonal skills
• Essential: Customer and service-oriented
• Essential: Selling and merchandising skills
• Desirable: Basic computer literacy

Experience:

• Essential: Minimum 1 year of related experience
• Essential: Experience working with sports nutrition and vitamin products
• Essential: Selling skills and customer service training

Education:

• Essential: Matric
• Desirable: Qualification in sports, fitness, or nutrition

Competencies:

Essential:

• Relating and networking
• Persuading and influencing
• Following instructions and procedures
• Delivering results and meeting customer expectations
• Presenting and communicating information
• Achieving personal work goals and objectives

Desirable:

• Coping with pressures and setbacks
• Adapting and responding to change
• Adhering to principles and values
• Planning and organizing
• Working effectively with people

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