Crew Resource Management (CRM) Instructor

Company: FlySafair Careers

Job Description

The Crew Resource Management (CRM) Instructor is responsible for delivering high-quality CRM training that promotes safety, effective teamwork, and sound decision-making across the organisation. This role supports FlySafair’s safety culture by ensuring CRM principles are embedded in daily operations and aligned with regulatory and organisational standards.

Key Responsibilities

• Conduct CRM training sessions both online and in person.

• Deliver initial and recurrent CRM training to FlySafair employees.

• Facilitate scenario-based learning using real-life case studies and simulations.

• Adapt training delivery to suit different operational roles and experience levels.

• Contribute to the design and development of annual CRM refresher programmes.

• Ensure all training content complies with applicable regulatory standards, including ICAO and CAA requirements.

• Customise CRM modules to address organisational needs, safety trends, and human factors data.

• Incorporate feedback and lessons learned from incident reports, audits, and safety investigations.

• Provide structured feedback on communication, leadership, teamwork, and decision-making skills.

• Document training outcomes and identify participants who may require additional support or coaching.

• Actively promote a strong safety culture, positive morale, and effective crew cooperation.

• Liaise with operational teams, safety departments, and training stakeholders.

• Identify CRM-related risks or trends from flight operations and feed insights back to management and training teams.

• Maintain accurate and up-to-date training records to ensure regulatory compliance.

• Participate in train-the-trainer programmes and remain current on CRM best practices and human factors research.

• Attend standardisation and quality assurance meetings with fellow instructors.

• Facilitate or contribute to debriefs following incidents or safety events linked to CRM factors.

• Provide targeted coaching or interventions where CRM competencies are identified as contributing factors.

• Support additional CRM-related duties as required.

Job Requirements

• Grade 12 or equivalent qualification (Essential).

• Commercial Pilot Licence or higher (Essential).

• Valid instructor rating or completion of a recognised train-the-trainer programme (Essential).

• Previous experience in human factors or CRM training (Advantageous).

• Willingness to work extended hours or overtime when operationally required.

• Reliable Wi-Fi connectivity to support online training delivery.

• Proficiency in Microsoft Office applications, including Word, PowerPoint, and Outlook.

• Strong knowledge of company policies and procedures, particularly within Flight Operations.

• In-depth understanding of human performance, limitations, and behavioural factors affecting safety.

• Knowledge of risk management, threat and error management principles.

• Excellent CRM competencies, including communication, leadership, teamwork, decision-making, and situational awareness.

Personal Attributes

• Professional with high levels of integrity.

• Self-motivated and able to work independently.

• Strong commitment to regulatory compliance and procedural discipline.

• Positive, empathetic, and emotionally intelligent approach.

• Confident and authoritative while remaining approachable.

• Patient with the ability to foster a positive organisational culture.

• Excellent communication and facilitation skills.

• Proven capability to deliver engaging training in both classroom and virtual environments.

• High attention to detail with excellent time management and punctuality.

Application Guidelines

• Email applications will not be accepted.

• Preference may be given to candidates from under-represented designated groups.

• If no feedback is received within two weeks of the closing date, please consider the application unsuccessful.

FlySafair Reserves the Right

• Not to proceed with this vacancy.

• To appoint candidates in line with operational requirements.