Job Description

Cashbuild Vacancies  – Cashbuild Vacancies

General Assistant

Company: Cashbuild Vacancies

Job Purpose
The General Assistant is responsible for delivering excellent customer service, maintaining merchandising standards, and ensuring effective housekeeping within the assigned store area. This role supports a safe, organized, and customer-friendly shopping environment while contributing to efficient store operations.

Key Responsibilities

Customer Service

• Provide friendly, professional assistance to customers regarding products and queries

• Resolve customer complaints promptly and escalate when necessary

• Create a welcoming in-store experience with a service-oriented approach

Merchandising Standards

• Merchandise bulk and shelf stock safely in line with store layout plans and planograms

• Ensure assigned areas are fully stocked, neat, and visually appealing

• Maintain accurate shelf price labelling within the area of responsibility

Housekeeping

• Keep aisles clear of obstacles to ensure safe customer movement

• Merchandise stock immediately after receiving to prevent congestion

• Complete required checklists for canteen and toilet/shower schedules when on duty

Safety and Compliance

• Adhere to Occupational Health and Safety Act (OHSA) requirements at all times

• Use prescribed safety gear and promote customer and staff safety

• Ensure racking and bulk stock are safely merchandised

• Report safety concerns or discrepancies to the Store Manager

Stock Loss Control

• Identify and report damaged stock to the Store Manager

• Support loss prevention initiatives within the assigned area

Minimum Requirements

• Minimum Grade 10 or NQF Level 3 with at least one year of relevant work experience, or

• Grade 12 with no prior work experience

• Ability to communicate effectively in English and the dominant local language

• Valid South African ID or valid work permit

• Ability to perform basic calculations accurately

• Willingness to work shifts, weekends, and public holidays

• Ability to work effectively under pressure

Core Competencies and Values

Integrity

• Acts in line with accepted standards and company values

• Demonstrates honesty, reliability, and discretion

• Maintains confidentiality and professional boundaries

Accuracy

• Pays close attention to detail and works methodically

• Ensures tasks are completed correctly from start to finish

• Actively checks work to prevent errors

Customer Focus

• Identifies and responds proactively to customer needs

• Engages customers in a friendly and helpful manner

• Approaches queries with a positive, solution-driven mindset

Personal Development

• Continuously develops skills and knowledge

• Participates in training and seeks opportunities for growth

• Welcomes feedback to improve performance

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