Assistant Manager – Cashbuild Vacancies

Job Description
The Assistant Manager supports the Store Manager in protecting and growing profitable market share by ensuring effective execution of store, divisional, and company strategies. The role contributes to strong operational performance, customer satisfaction, asset control, and people management within the store.

Minimum Requirements

• Grade 12 with a minimum of 2 years retail management experience

• Valid driver’s licence

• Valid ID or valid local work permit

• Strong accounting and numerical skills

• Ability to work effectively under pressure

• Basic computer literacy

• Strong leadership and administrative skills

• Own transport and mobile phone

• Sound knowledge of Health and Safety requirements in line with OHSA and relevant legislation

• Strong Human Resources management skills

Key Performance Areas

Strategic Management

• Assist the Store Manager in developing, implementing, and managing the Store Business Plan

• Ensure alignment with company strategy and approved strategic initiatives

Grow and Protect Market Share

• Support the achievement of market share growth in line with strategic objectives

• Assist in achieving sales budgets and category growth targets

• Promote customer loyalty programmes such as VIC and charge cards

• Support effective distribution of advertising material

• Assist with proactive action plans to protect market share when competitors enter the market

Customer Service

• Support the implementation and monitoring of the customer service strategy

• Assist in maintaining customer audit results above 95%

• Ensure reliable and prompt customer delivery services

• Grow and maintain the VIC customer base

• Support achievement of transaction targets

• Recommend product range improvements suited to the market

• Assist with implementing action plans from customer surveys

Asset Control – Stock

• Assist in managing and controlling shrinkage

• Support the Perpetual Inventory Control (PIC) process

• Assist with wall-to-wall stock takes

• Monitor and control stock movement including end control, IBTs, customer returns, and receiving

• Support analysis and implementation of store security requirements

• Assist in maintaining physical security measures

Asset Control – Cash

• Assist with management of debtors and returned cheques

• Support petty cash control and daily banking processes

• Assist in managing cash shortages, overs, cheques, and credit card transactions

Asset Control – Fixed Assets

• Assist with maintenance and protection of racking, displays, and signage

• Support maintenance of forklifts, generators, IT equipment, and telephone systems

• Assist with maintenance and protection of the store safe

Human Resource Management

• Support recruitment, induction, and onboarding of employees

• Assist in ensuring training and development programmes are implemented

• Support succession planning and career pathing within the store

• Assist with manpower planning in line with company benchmarks

• Maintain open communication with the Store Employee Committee

• Assist with managing employee relations

Store Safety (OHSA) Standards

• Support management of safety in line with OHSA and applicable legislation

• Ensure completion of safety checklists

• Assist with appointment of safety representatives

• Support reporting and recording of incidents

Store Trading Standards

• Assist in maintaining housekeeping standards

• Support merchandising standards and planogram compliance

• Assist in maintaining yard and parking area standards

Profitability

• Support achievement of operating income targets

• Assist in managing the store according to financial models, benchmarks, and budgets

CB Way

• Support achievement of audit benchmarks and internal compliance standards

• Assist with implementing controls, disciplines, and corrective action plans

Core Competencies

Leadership

• Leads by example and inspires team members

• Takes responsibility and empowers others

• Recognises and encourages strong performance

Results-Oriented

• Focuses on achieving objectives and meeting deadlines

• Finds solutions when goals are at risk

Planning

• Organises work effectively and sets clear priorities

• Ensures resources are available to meet operational needs

Delegation

• Delegates tasks clearly with defined outcomes and timelines

• Monitors progress and provides guidance

Performing Under Pressure

• Maintains consistent performance during challenging situations

• Demonstrates resilience and sound judgment

Market Orientation

• Actively monitors market trends and competitor activity

• Identifies opportunities to strengthen store performance

Integrity

• Acts ethically, keeps commitments, and manages expectations responsibly

Accuracy

• Works in a structured and detail-focused manner

• Ensures tasks are completed accurately from start to finish

Client Focus

• Delivers friendly, responsive, and solution-driven service

Personal Development

• Actively pursues learning and development opportunities

• Seeks feedback to support continuous improvement