System Supervisor – Cashbuild Vacancies

Job Description
The System Supervisor is responsible for managing and supervising all Point of Sale (POS) transactions to ensure accurate processing, effective cash control, and excellent customer satisfaction. The role oversees Cash Office operations, banking activities, and all related POS administrative functions.

Minimum Requirements

• Grade 12 with at least 5 years’ relevant experience, or a minimum of 10 years’ related work experience

• Ability to communicate effectively in English and the dominant local language

• Above-average numerical ability

• Proven track record of delivering excellent customer service

• Ability to work effectively under pressure

• Computer literacy

• Previous cashier experience

Key Performance Areas

Point of Sale and Customer Service

• Ensure all POS transactions, including credit and debit card payments, are processed efficiently and accurately

• Assist customers through clear, professional, and friendly communication

• Resolve customer requests, queries, and complaints, or escalate when necessary

• Deliver fast, friendly, and efficient service at all times

• Control and manage the availability of stationery and consumables within the store

Cash Handling and Banking

• Control and manage store floats, including petty cash, till floats, and change floats

• Order, dispense, and control change

• Balance and record petty cash expenses and vouchers in the petty cash ledger

• Process back-office transactions and cash up all cashiers and back-office tills

• Ensure all customer returns are valid and processed correctly

• Manage cash clearances and resolve discrepancies promptly

• Ensure till pick-ups are completed within set parameters

• Perform end-of-day procedures on all POS terminals

• Complete daily cash-up on all POS and back-office terminals

• Ensure a second designated employee is present during cash-in-transit collections

• Ensure daily takings are collected by the cash-in-transit service provider

Ready for Business

• Ensure all Ready for Business processes are implemented and maintained

• Ensure cashiers maintain their assigned areas of responsibility

• Maintain a neat and organised cash office at all times

• Ensure only cash office-related documentation is kept in the cash office and that all filing is accurate and up to date

People Management

• Ensure all cashiers are present, available, and properly deployed to assist customers

• Ensure trained backup cashiers are available at all times

• Monitor and ensure completion of daily cashier duties and checklists

• Schedule cashier shifts, leave, and time off in line with store requirements

• Provide and coordinate product knowledge training for cashiers in agreement with the Store Manager

• Supervise and manage performance of all POS employees

• Ensure compliance with the company dress code

Safety (OHSA)

• Ensure compliance with safety standards and OHSA requirements

Security Awareness

• Remain alert to suspicious activities inside and outside the store

• Maintain strict password and system security

• Ensure the cash office is secure at all times

• Ensure the cash office door is locked during pick-ups, cash-ups, and cash-in-transit collections

• Prevent unauthorised access to the cash office

• Ensure safe keys are securely stored

• Ensure no unrelated items, stock, or documentation are kept in the cash office

Values and Competencies

Integrity

• Acts ethically and responsibly at all times

• Keeps commitments and manages expectations

• Handles sensitive information with care and discretion

Accuracy

• Works methodically with strong attention to detail

• Ensures accuracy from start to finish

• Actively checks work to prevent errors

Client Focus

• Responds proactively to customer needs

• Engages customers in a friendly and helpful manner

• Creates a welcoming and solution-driven customer experience

Personal Development

• Actively works on personal growth and skills development

• Participates in relevant training and development opportunities

• Seeks feedback to improve performance