Nursing Practitioner – Clicks Group

Job Purpose
The Nursing Practitioner is responsible for delivering exceptional clinical services while building a loyal customer base through professional patient care, effective service promotion, and a strong customer service focus.

Key Responsibilities

• Promote and grow the clinic’s services by providing high standards of patient care and excellent customer service.

• Deliver a wide range of clinical services, including lifestyle management screening tests, well-baby clinics, immunisations, baby health monitoring, reproductive health services, adult immunisations, primary health care for minor ailments and wound care, and phlebotomy services.

• Counsel and advise patients on health-related matters, including wellness and weight management, and refer patients to Pharmacists or other healthcare professionals when appropriate.

• Maintain accurate, confidential, and secure patient records on electronic systems and ensure all services rendered are correctly charged.

• Ensure the efficient operation of the clinic through effective administration, locum bookings, and accurate, timely reporting on financial performance and stock management.

• Manage clinic stock effectively to prevent losses and shrinkage, ensure cold chain compliance, and apply appropriate safety measures in the handling of medical supplies.

• Build and maintain professional healthcare networks to enhance the clinic’s service offering and commercial sustainability.

• Plan, coordinate, and implement Health Days and other promotional or ad hoc initiatives to enhance customer engagement.

• Manage adverse events and medical emergencies professionally and effectively.

Knowledge and Skills

• Strong financial and commercial understanding

• High levels of integrity and professionalism

• Ability to work independently with confidence

• Customer-focused and engaging communication style

• Proactive approach with strong attention to detail

• Computer literacy, including MS Office applications

• Marketing, selling, and service promotion skills

• Effective time management and organisational ability

Competencies

• Delivering Results and Meeting Customer Expectations

• Persuading and Influencing

• Relating and Networking

• Planning and Organising

• Adhering to Principles and Values

• Following Instructions and Procedures

• Entrepreneurial and Commercial Thinking