Nursing Practitioner – Clicks Group

Job Purpose
The Nursing Practitioner is responsible for delivering high-quality clinical services while building and maintaining a loyal client base through excellent patient care, professional service delivery, and effective promotion of clinic services to Clicks customers.

Key Responsibilities

• Grow the clinic’s client base by promoting services and consistently delivering high standards of patient care and customer service.

• Provide a comprehensive range of clinical services, including lifestyle management screenings, well-baby clinics, immunisations, baby health monitoring, reproductive health services, adult immunisations, primary health care for minor ailments and wound care, and phlebotomy services.

• Counsel and educate patients on health matters, wellness, and weight management, and refer patients to Pharmacists or other healthcare professionals when appropriate.

• Ensure patient records are accurately captured, securely stored, and maintained confidentially on electronic systems, with correct billing for all services rendered.

• Ensure the smooth and efficient operation of the clinic through effective administration, locum coordination, and accurate reporting on financial performance and stock usage.

• Manage clinic stock effectively by preventing losses and shrinkage, monitoring cold chain compliance, and applying appropriate safety measures in the handling of medical supplies.

• Build and maintain professional healthcare networks to enhance the clinic’s service offering and commercial sustainability.

• Plan, coordinate, and deliver Health Days and other ad hoc initiatives to enhance the healthcare offering to customers.

• Manage adverse events and medical emergencies professionally, ensuring patient safety at all times.

Knowledge and Skills

• Strong financial and commercial awareness

• High levels of integrity and professionalism

• Ability to work independently with confidence

• Customer-focused and engaging communication style

• Proactive approach with strong attention to detail

• Computer literacy, including MS Office applications

• Marketing, selling, and service promotion skills

• Effective time management and organisational ability

Competencies

Essential

• Delivering Results and Meeting Customer Expectations

• Persuading and Influencing

• Relating and Networking

Desirable

• Planning and Organising

• Adhering to Principles and Values

• Following Instructions and Procedures

• Entrepreneurial and Commercial Thinking