Wellness Assistant – Clicks Group

Job Purpose
The Wellness Assistant is responsible for delivering exceptional customer service by actively engaging with customers, providing knowledgeable advice on health, wellness, and supplement products, and supporting the achievement of healthcare sales targets.

Key Responsibilities

• Provide outstanding customer service through strong in-store presence and proactive engagement based on health and supplement knowledge.

• Consult with customers to offer appropriate advice on healthcare, nutritional, and supplement products.

• Drive healthcare sales by promoting a wide range of brands through effective cross-selling and upselling to maximise profitability.

• Ensure optimal stock availability within healthcare aisles by adhering to stock management principles and procedures.

• Minimise wastage by applying correct stock rotation practices.

• Prevent stock losses by complying with risk management policies and procedures.

• Maintain high standards of hygiene and cleanliness to create an inviting shopping environment.

• Support effective merchandising by following established merchandising guidelines and standards.

• Adhere to all store standard operating procedures.

• Maintain continuity of service by continuously developing product knowledge and sharing information with relief staff when required.

Minimum Requirements

Job Knowledge

• Basic knowledge of health, fitness, and supplement products

• Understanding of retail store operations, including stock management, merchandising, and risk control

Skills

• Strong communication and interpersonal skills

• Customer-focused and service-oriented approach

• Effective selling and persuasion skills

• Merchandising capability

• Basic computer literacy is advantageous

Experience

• Minimum of 1 year relevant work experience

• Experience with sports nutrition and vitamin-related products

• Proven selling ability and customer service training

Education

• Matric with required language and science passes

• Qualification in sports, fitness, or nutrition is advantageous

Competencies

Essential

• Relating and Networking

• Persuading and Influencing

• Following Instructions and Procedures

• Delivering Results and Meeting Customer Expectations

• Presenting and Communicating Information

• Achieving Personal Work Goals and Objectives

Desirable

• Coping with Pressure and Setbacks

• Adapting and Responding to Change

• Adhering to Principles and Values

• Planning and Organising

• Working with People