Shop Assistant / Cashier – Clicks Group

Job Objectives

• Accurately and efficiently execute all point-of-sale operations in line with store procedures.

• Maintain high levels of accuracy when scanning merchandise, processing payments, and applying loyalty rewards.

• Ensure the safe handling of cash and adherence to all cash control measures.

• Proactively promote and enroll customers into the loyalty programme to achieve participation targets.

• Inform customers of current promotions to drive sales and enhance the value shopping experience.

• Deliver excellent customer service by being visible, approachable, and acting as a brand ambassador.

• Execute merchandising and general housekeeping duties according to store and visual merchandising standards.

• Support the Group’s vision by consistently living and promoting company values.

• Maintain up-to-date product, range, promotion, and event knowledge to provide accurate information to customers.

Knowledge

• Basic numeracy and maths calculations.

• Retail or FMCG environment with an understanding of merchandising and promotional principles.

• Stock management and control procedures.

• Customer service excellence principles.

Skills

• Strong planning and organising abilities.

• Effective problem-solving skills.

• Customer-focused mindset with a friendly and professional approach.

• Clear verbal communication skills.

• Basic computer literacy.

• Strong numeracy skills.

Competencies

Essential

• Relating and Networking

• Following Instructions and Procedures

• Delivering Results and Meeting Customer Expectations

Desirable

• Working with People

• Persuading and Influencing

• Planning and Organising

• Coping with Pressures and Setbacks