Job Description

Clicks Group Careers – Change Manager

Change Manager – Clicks Group Careers

Job Overview

The Change Manager will lead and deliver structured change management initiatives for large-scale programs, with a strong focus on Warehouse Management System implementations. This role ensures successful adoption of change by driving readiness, managing stakeholders, mitigating risks, and embedding sustainable change across the organisation.

Key Responsibilities

• Apply structured change management methodologies to support WMS implementation initiatives

• Develop and execute comprehensive change management strategies to drive adoption and minimise resistance

• Design, develop, and manage effective communication strategies aligned to program objectives

• Assess change impacts, conduct readiness assessments, and identify key stakeholders

• Build and maintain an integrated Change Management Plan for the program

• Complete detailed change management assessments and impact analyses

• Identify risks, analyse potential resistance, and implement mitigation strategies

• Create and manage deliverables across key change levers, including communication, sponsorship, coaching, training, and resistance management plans

• Consult with and coach project teams, managers, and supervisors throughout the change lifecycle

• Support and engage senior leaders to ensure visible sponsorship and alignment

• Provide input into organisational design, including role clarity and responsibility alignment

• Coordinate change activities with internal and external specialists

• Integrate change management activities into the overall project plan

• Evaluate user readiness and ensure successful transition to new processes and systems

• Manage stakeholder engagement and communication throughout the program

Minimum Requirements

• Matric qualification

• Bachelor’s Degree in Commerce, Business Science, BSc, or a related field with a focus on organisational transformation, change management, or consulting

• 5–7 years’ experience as a Change Manager

• Minimum of 3 years’ experience leading large-scale change initiatives

• Proven track record in delivering change management programs and measuring success

• Experience in training delivery and workshop facilitation

• Strong knowledge of change management principles, tools, and methodologies

• Previous experience within a large retail environment is advantageous

• Experience in distribution management and warehouse operations

• Proven experience leading change initiatives related to Warehouse Management Systems

Job-Related Skills

• Proficient in Microsoft Office Suite

• Excellent verbal and written communication skills

• Strong understanding of warehouse and distribution operational processes

• Solid numerical and analytical abilities

• High attention to detail and accuracy

• Strong decision-making and initiative-taking capabilities

• Effective writing, reporting, and documentation skills

• Strong negotiation and influencing skills

• Excellent planning, organising, and communication abilities

• Sound compliance and governance awareness

• Proven leadership and people management skills

• Deadline-driven with the ability to perform under pressure

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