Trainee Manager

Company: Dischem Vacancies

Job Description
Dis-Chem Pharmacies has an opportunity for a Trainee Manager to join their team. This role is designed to develop future store leaders by providing hands-on experience across all store operations under the guidance and supervision of an experienced Store Manager. The trainee will perform a wide range of retail operational duties, learning to manage inventory, sales, finance, customer service, and human resources.

Minimum Requirements

Essential

• Grade 12 / Matric

• Minimum 5 years’ retail experience post training

• 2–3 years’ managerial experience with at least 8 direct reports

• Front-end Admin Manager experience

• Retail/FMCG experience

• ERP, CRM, or ordering system experience

• KRONOS, SAP, and/or related system experience

• Willing and able to work retail hours

• Local travelling required

• Valid driver’s license and/or own reliable transport

Advantageous

• Diploma in Financial, Administration, or relevant 3-year Diploma

Duties and Responsibilities

Inventory Management

• Process goods in transit, cycle counts, stock takes, and address shrinkage

• Ensure stock flow efficiency to the sales floor

• Support ordering of FMCG, Health, and Beauty products to maintain accurate stock levels

Sales Floor & Receiving

• Assist with planning, implementation, and maintenance of promotional stock displays

• Maintain labeling, pricing, and layout standards

• Support goods receiving duties in line with standard operating procedures

• Ensure transaction integrity for incoming goods receipts and outgoing returns

• Assist with daily reconciliation of ZMove Packs

Sales Targets

• Support achievement of store sales targets across all categories

• Collaborate with heads of departments to meet objectives

• Assist in executing promotions and coordinating with other stores

• Monitor market trends and competitor activity

• Support strategy development to optimize sales, market share, and profitability

Point of Sale Operations & Finance

• Assist with daily cash-ups, reconciliations, and documentation

• Support efficient scheduling and operation at point of sale

• Monitor store expenses and stock adjustments to correct GL accounts

• Support analysis of financial statements and budget management

• Assist with transaction integrity, cashier productivity, and overtime control

• Support internal and external audits

Customer Service

• Assist with resolving customer complaints and handling compliments

• Ensure the customer request system is operational

• Support loyalty program sign-ups and accurate processing of points

• Provide feedback to customers regarding queries and complaints

HR Process Support

• Support people administration including leave, scheduling, and staff files

• Facilitate HR processes, submissions, and documentation

• Support workforce management system (KRONOS) transactions

• Assist with delivery of HR policies and employee training programs

Trainee Programme Adherence

• Participate in meetings, workshops, and learning opportunities

• Complete assigned tasks for on-the-job learning

• Complete all required learning programs and assessments

• Maintain and update Portfolio of Evidence and ensure sign-off with Regional Admin Manager

General

• Maintain store housekeeping and cleanliness in accordance with Dis-Chem standards

• Adhere to company policies, SOPs, Health & Safety regulations, and uniform standards

Competencies

Essential

• Knowledge: Strong understanding of retail store management and administration

• Cognitive Skills: Analyze situations, evaluate options, and make informed decisions

• Business Acumen: Follow guidelines, regulations, principles, and understand business complexities

• Communication: Explain concepts clearly to all levels, active listening

• Interpersonal Skills: Emotional intelligence, conflict management, counseling, and networking skills

• Quality Orientation: Detail-oriented, organized, able to manage multiple priorities and deadlines

• Self-Management: Handles pressure effectively and recovers quickly from challenges

• Management: Ability to develop employees through knowledge transfer

• Technical Skills: Microsoft Office (Word, Excel, PowerPoint, Outlook), SAP, SuccessFactors, GKPOS, numerical literacy

Special Conditions of Employment

• South African citizen

• MIE, clear criminal and credit record

• Willing and able to work retail hours

• Local travelling required

• Valid driver’s license and/or own reliable transport

Remuneration and Benefits

• Market-related salary

• Medical aid

• Provident fund

• Staff account