Job Description

Pick n Pay Careers – Local Store Manager

Local Store Manager

Company: Pick n Pay Careers

Job Overview

Pick n Pay is seeking a dynamic Local Store Manager to lead store operations, drive sales, and deliver exceptional customer service. The role requires strong leadership, operational expertise, and the ability to manage multiple priorities in a fast-paced retail environment.

Key Responsibilities

Operational Management

• Deliver customer service that consistently exceeds expectations

• Implement and maintain KPAs and KPIs to measure store performance and Local 7 Wonders success

• Monitor, measure, and address non-conformance with timely action plans

• Maintain hygiene, housekeeping, food safety, and employee health and safety compliance

• Ensure adherence to store SOPs and transform them into daily routines for all team members

• Implement and maintain display and merchandising standards, ensuring all products are correctly ticketed and priced

• Manage stock levels and minimise out-of-stock situations within defined timeframes

Team Leadership & Development

• Lead, coach, and motivate staff to achieve store goals and deliver quality products and services

• Drive on-the-job training to develop team skills aligned with Local standards

• Build a positive team culture that encourages collaboration and accountability

Sales & Commercial Performance

• Drive sales through effective product displays and focus on advertised lines

• Analyse reports from Support and Regional offices to take appropriate action

• Maintain financial and numerical oversight, ensuring accurate reporting and auditing

Compliance & Standards

• Ensure all compliance requirements are consistently met, including internal policies, procedures, and labour regulations

• Maintain high standards of housekeeping, hygiene, and safety across the store

Minimum Requirements

• Matric / Grade 12

• 5 years retail experience

• 3 years store management experience

• 3 years general management experience

• Intermediate computer skills

Competencies

• Ability to work in a fast-paced environment and manage multiple deadlines

• Strong decision-making and problem-solving skills

• Excellent communication and interpersonal skills

• Ability to drive results and achieve targets

• Team leadership and staff development capability

• Strong numerical and financial acumen

• Proficient in reporting and auditing processes

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