System Supervisor – Cashbuild Vacancies

Job Purpose

The System Supervisor is responsible for managing and supervising all Point of Sale (POS) transactions, ensuring accurate cash handling, efficient banking processes, and high levels of customer satisfaction through effective cash office and POS administration.

Minimum Requirements

• Grade 12 with five years’ related experience, or a minimum of ten years’ relevant work experience

• Ability to communicate effectively in English and the dominant local language

• Above-average numerical skills

• Proven customer service excellence

• Ability to work effectively under pressure

• Computer literacy

• Previous cashier experience

Key Performance Areas

Point of Sale and Customer Service

• Ensure all card and electronic POS transactions are processed efficiently and accurately

• Assist customers with enquiries, requests, and complaints, resolving or escalating issues where necessary

• Deliver fast, friendly, and professional service at all times

• Communicate clearly and effectively to support customer satisfaction

• Control and maintain adequate levels of stationery and consumables within the store

Cash Handling and Banking

• Control store floats, including petty cash, till floats, and change floats

• Manage change ordering and dispensing processes

• Balance and record petty cash expenses and vouchers in the petty cash ledger

• Process back-office transactions and perform cashier and back-office cash-ups

• Ensure all customer returns are valid and correctly processed

• Resolve cash clearance queries and discrepancies promptly

• Ensure timely till pick-ups and secure handling of cash

• Perform end-of-day sessions on all POS terminals

• Conduct daily cash-ups for all POS terminals, including the back-office terminal

• Ensure a second designated employee is present during CIT collections

• Ensure daily takings are collected by the Cash-in-Transit service

Ready for Business

• Implement and maintain Ready for Business processes

• Ensure cashiers maintain clean and organised work areas

• Keep the cash office neat, secure, and well-organised at all times

• Ensure all cash office documentation is correctly filed and up to date

People Management

• Ensure sufficient cashier coverage to assist customers effectively

• Maintain trained backup cashiers at all times

• Monitor execution of daily cashier duties and required checklists

• Schedule staff shifts, leave, and time off in a timely manner

• Provide product knowledge training to cashiers as agreed with the Store Manager

• Supervise POS staff performance and provide ongoing feedback

• Ensure all cashiers comply with the company dress code

Safety (OHSA) Compliance

• Ensure all safety standards and procedures are consistently followed

Security Awareness

• Remain vigilant of suspicious activities inside and outside the store

• Maintain strict password and system security controls

• Ensure the cash office is secured at all times

• Keep the cash office door locked during cash-ups, pick-ups, and CIT collections

• Ensure till pick-ups are conducted within approved parameters

• Restrict cash office access to authorised personnel only

• Safeguard safe keys and ensure secure custody

• Prohibit storage of stock, rations, or unrelated documentation in the cash office

Values and Competencies

Integrity

• Act in accordance with accepted standards and ethical practices

• Keep commitments and manage expectations responsibly

• Handle sensitive information with care and confidentiality

Accuracy

• Demonstrate strong attention to detail and structured work practices

• Ensure accuracy and completeness in all transactions and records

• Prevent errors through consistent verification and checking

Client Focus

• Proactively identify and respond to customer needs

• Engage with customers in a friendly and solution-focused manner

• Create a welcoming and service-driven environment

Personal Development

• Identify personal development needs and actively pursue learning opportunities

• Participate in training and skills development programmes

• Seek feedback to continuously improve performance