Job Description

Cashbuild Vacancies – Forklift Driver

Forklift Driver – Cashbuild Vacancies

Job Purpose

The Forklift Driver is responsible for operating and maintaining the forklift in a safe, efficient, and cost-effective manner while delivering excellent customer service. The role also supports merchandising, shelf price labelling, and housekeeping within the assigned area of responsibility.

Minimum Requirements

• Grade 12 or a minimum of one year’s relevant work experience

• Ability to communicate effectively in English and the dominant local language

• Ability to perform basic calculations accurately

• Willingness to work shifts, weekends, and public holidays

• Ability to work effectively under pressure

• Physically fit to operate a forklift

• Valid forklift driver licence

Key Performance Areas

Customer Service

• Acknowledge all customers and identify their needs promptly

• Provide accurate product advice and respond to customer queries

• Resolve customer complaints efficiently or escalate where required

• Promote add-on sales and related products

• Ensure customer purchases are loaded promptly and carefully without damage

• Advise customers on available additional services, including delivery, bulk deposits, glass cutting, plan reading, credit programmes, special orders, trusses, distant ordering, and the VIC Customer Programme

• Maintain required product knowledge certification

• Remain available within the assigned aisle at all times

Merchandising Standards

• Merchandise bulk stock safely according to store layout plans

• Ensure the allocated area is fully merchandised in line with approved layouts and planograms

Housekeeping

• Maintain a clean, safe, and obstacle-free work area

• Ensure stock is merchandised immediately after receipt

• Allow customers safe access through aisles without risk of injury or inconvenience

• Maintain correct shelf price labelling within the area of responsibility

• Complete required housekeeping checklists, including canteen and toilet/shower schedules

Ready for Business

• Adhere to Ready for Business and Beyond My Control standards in line with the CB Way

Loss Prevention and Security

• Identify display gaps, investigate causes, and report concerns to Management

• Remain vigilant of suspicious behaviour and report potential risks

• Ensure no products are loaded without valid proof of purchase or required documentation

Safety (OHSA) Compliance

• Operate the forklift within safe load limits at all times

• Prevent overloading of racking and shelving

• Wear required safety equipment, including safety helmet and kidney belt, when operating the forklift

• Never use the forklift to lift personnel

• Ensure entrances and exits remain clear and safe for customers

• Report any forklift faults immediately and notify Management of upcoming service requirements

• Wear protective clothing when required

• Do not operate the forklift if mechanical faults are present

• Conduct daily forklift inspections, complete checklists, and report all defects

Values and Competencies

Integrity

• Act in line with accepted standards and ethical practices

• Keep commitments and manage expectations responsibly

• Handle sensitive information with care and professionalism

Accuracy

• Demonstrate strong attention to detail and orderly work practices

• Ensure tasks are completed accurately from start to finish

• Prevent errors through consistent checking and verification

Client Focus

• Identify and respond proactively to customer needs

• Engage customers in a friendly, helpful, and solution-oriented manner

Personal Development

• Recognise personal strengths and development areas

• Participate in training and development initiatives

• Seek feedback to support continuous improvement

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