Store Manager – Cashbuild Vacancies

Job Purpose

The Store Manager is responsible for protecting and growing profitable market share in the store while ensuring alignment with the Store, Division, and Company strategy. This role oversees all operational, financial, and human resource functions to deliver excellent customer service and operational efficiency.

Requirements

• Grade 12 with at least 3–5 years of retail management experience

• Strong business acumen and leadership skills

• Ability to work under pressure and manage multiple priorities

• Basic computer literacy

• Strong administrative and human resource management skills

• Own transport and valid driver’s license preferred

• Own cell phone

• Knowledge of Health and Safety (OHSA) requirements and compliance

• Attention to detail

Key Responsibilities

Strategic Management

• Develop, implement, and manage the Store’s strategic plan in line with Divisional objectives

• Align store operations with the Company’s strategic initiatives

Grow and Protect Market Share

• Achieve sales budgets, transactions, and market share growth as per the store plan

• Promote customer loyalty programmes and 3rd party credit

• Develop action plans to defend and grow the market against competitors

• Ensure Store Business Plans are implemented and updated as required

Customer Service

• Implement and monitor the Customer Service strategy

• Maintain effective delivery services as per company policy

• Grow and maintain VIC and charge card client base

• Recommend range improvements to suit the market

Asset Control

• Manage and control shrinkage in line with store policy

• Protect cash, stock, and fixed assets

• Manage debtors and monitor store security requirements

• Ensure physical security measures are implemented and maintained

Business Trade Licenses

• Ensure all relevant trade licenses are up to date and renewed on time

Human Resource Management

• Manage manpower in line with company strategy

• Ensure succession planning and career pathing within the store

• Promote open communication with staff and employee forums

• Oversee training, development, and employee relations

Maintaining Store Standards

• Conduct daily floor walks and monitor action plan implementation

• Ensure housekeeping, merchandising, and “ready for business” standards are maintained

• Maintain lighting, racking, and store facilities in good condition

Stock Management

• Order, receive, and manage stock in line with policy

• Implement action plans for damaged, slow-moving, or obsolete stock

• Ensure excess stock is managed according to policy

Store Safety (OHSA) Standards

• Ensure safety compliance and completion of all checklists

• Appoint OHSA representatives and report incidents

Expense Management

• Manage store expenses within budget and financial model

• Monitor adherence to financial benchmarks

Insurance Claims Administration

• Report incidents to relevant insurers and liaise on claims

• Submit required documentation for claims processing

Management of CB Way

• Implement and maintain controls and disciplines according to CB Way

• Ensure compliance with company standards through audits and corrective action plans

Competencies

Leadership

• Inspire and motivate employees, delegate responsibilities, and show appreciation for performance

Result-Oriented

• Remain focused on achieving objectives, persevere through challenges, and complete tasks on time

Planning

• Organize activities systematically, set priorities, and create realistic plans

Delegating

• Assign tasks clearly, provide responsibility, and monitor progress regularly

Performing Under Pressure

• Maintain performance under pressure, handle setbacks, and continue to deliver quality results

Market Orientation

• Stay informed on market developments, competitor activities, and identify opportunities to benefit the store

Integrity

• Comply with standards, keep promises, handle sensitive information carefully

Accuracy

• Handle detailed information meticulously, prevent mistakes, and check work thoroughly

Client Focus

• Actively respond to client needs, provide friendly service, and approach problems with a can-do attitude

Personal Development

• Identify strengths and weaknesses, pursue relevant training, gain experience, and seek feedback for improvement