System Supervisor – Cashbuild Vacancies

Job Purpose

The System Supervisor is responsible for managing and supervising all Point of Sale (POS) transactions, ensuring exceptional customer service. This role oversees Cash Office operations, banking processes, and related POS administrative functions to maintain accuracy, security, and efficiency.

Requirements

• Grade 12 with 5 years related experience or a minimum of 10 years work-related experience

• Ability to communicate in English and the dominant local language

• Strong numeric skills and attention to detail

• Proven ability to provide excellent customer service

• Ability to work effectively under pressure

• Computer literate with previous cashier experience

Key Responsibilities

POS Transactions and Customer Service

• Ensure all speed point transactions, including credit and debit cards, are processed accurately and efficiently

• Assist customers with requests, queries, and complaints; escalate where necessary

• Provide fast, friendly, and efficient service to all customers

• Maintain availability of stationery and consumables in the store

Cash Handling and Banking

• Control store floats (Petty Cash, Till Floats, Change Floats)

• Manage change ordering and dispensing

• Balance and record Petty Cash expenses and vouchers

• Process back-office transactions and perform daily cash-ups for all POS terminals

• Ensure valid handling of returns and proper cash clearance

• Coordinate Cash in Transit (CIT) collections with a second designated employee

• Complete End of Day sessions for all POS terminals

Ready for Business

• Ensure Ready for Business procedures are implemented

• Maintain Cash Office and cashier areas in a neat and organized manner

• Keep all Cash Office documentation up to date and properly filed

People Management

• Supervise all cashiers and ensure their presence in their areas of responsibility

• Ensure trained backups are available for all shifts

• Oversee daily execution of cashier duties and adherence to checklists

• Schedule POS staff, including leave, time off, and days off

• Provide product knowledge training in coordination with the Store Manager

• Monitor and evaluate employee performance

• Ensure compliance with company dress code

Safety and Security

• Adhere to OHSA safety standards

• Maintain security awareness within the store and Cash Office

• Keep the Cash Office secured; lock doors during Pick-Ups, Cash-Ups, and CIT collections

• Control access to safe keys and ensure proper custody

• Prevent unauthorized persons from accessing Cash Office areas

Core Values

Integrity

• Uphold company standards, keep promises, handle sensitive information with care, and demonstrate ethical behavior

Accuracy

• Manage detailed information accurately, work in an orderly fashion, and check work to prevent mistakes

Client Focus

• Actively respond to customer needs, engage in a friendly manner, and ensure a can-do approach to solving problems

Personal Development

• Be aware of personal strengths and weaknesses, pursue relevant training, seek opportunities to gain knowledge, and ask for feedback to improve performance