General Assistant

Company: Cashbuild Vacancies

Job Purpose
Provide excellent customer service within the Store while ensuring effective merchandising, accurate shelf price labelling, and high housekeeping standards in the designated area of responsibility.

Minimum Requirements

• Minimum Grade 10 or NQF Level 3 with at least 1 year relevant work experience, or

• Grade 12 with no prior related work experience

• Ability to communicate in English and the dominant local language

• Valid South African ID or valid work permit

• Ability to perform basic calculations accurately

• Willingness to work shifts, weekends, and public holidays

• Ability to work effectively under pressure

Key Performance Areas

Customer Service

• Advise and assist customers with product selection and general queries

• Handle and assist in resolving customer complaints professionally

Merchandising Standards

• Merchandise bulk stock safely in line with the Store layout plan

• Ensure allocated areas are fully merchandised according to layouts and planograms

Housekeeping

• Maintain a clean, safe, and obstacle-free work area

• Ensure stock is merchandised promptly after receipt

• Ensure customers can move safely and comfortably within aisles

• Maintain correct shelf price labelling in the assigned area

• Complete required checklists, including canteen and ablution schedules, while on duty

Safety (OHSA) Compliance

• Adhere to all OHSA safety requirements, including the use of safety gear

• Ensure racking and bulk stock are safely merchandised for customers and colleagues

• Report safety risks or discrepancies to the Store Manager

Stock Loss Control

• Report damaged or compromised stock within the area of responsibility to the Store Manager

Core Values and Competencies

Integrity

• Act in line with accepted ethical standards

• Maintain honesty, reliability, and confidentiality

• Demonstrate awareness of values and professional boundaries

Accuracy and Attention to Detail

• Work methodically and accurately at all times

• Ensure tasks are completed correctly from start to finish

• Proactively prevent and identify errors

Customer Focus

• Deliver friendly, helpful, and solutions-oriented service

• Show genuine interest in customer needs and concerns

• Create a welcoming shopping experience

Personal Development

• Actively identify personal strengths and areas for improvement

• Participate in training and development opportunities

• Seek feedback to enhance performance and skills