General Assistant

Company: Cashbuild Vacancies

Job Purpose
Deliver outstanding customer service in the Store while supporting effective merchandising, accurate shelf price labelling, and maintaining high housekeeping standards within the assigned area of responsibility.

Minimum Requirements

• Minimum Grade 10 or NQF Level 3 with at least 1 year relevant work experience, or

• Grade 12 with no related work experience

• Ability to communicate in English and the dominant local language

• Valid South African ID or valid work permit

• Ability to perform basic calculations accurately

• Willingness to work shifts, weekends, and public holidays

• Ability to work efficiently under pressure

Key Performance Areas

Customer Service

• Assist and advise customers on appropriate products and general enquiries

• Support the resolution of customer complaints in a professional and helpful manner

Merchandising Standards

• Merchandise bulk stock safely according to the Store layout plan

• Ensure the allocated area is fully merchandised in line with layouts and planograms

Housekeeping

• Maintain a clean, safe, and obstacle-free work area at all times

• Merchandise stock immediately after receipt

• Ensure customers can safely enter and exit aisles without risk or inconvenience

• Maintain correct shelf price labelling within the area of responsibility

• Complete all required checklists, including canteen and ablution schedules, while on duty

Safety (OHSA) Compliance

• Comply with all OHSA safety requirements, including the use of protective gear

• Ensure racking and bulk stock are safely merchandised for customers and colleagues

• Report safety concerns or discrepancies to the Store Manager

Stock Loss Control

• Identify and report damaged stock within the area of responsibility to the Store Manager

Values and Competencies

Integrity

• Adhere to ethical and professional standards at all times

• Act honestly, keep commitments, and handle sensitive information responsibly

• Demonstrate awareness of values and professional boundaries

Accuracy and Attention to Detail

• Handle detailed information with care and work methodically

• Ensure tasks are completed accurately from start to finish

• Actively prevent errors through consistent checking

Customer Focus

• Identify and respond proactively to customer needs

• Provide friendly, solution-driven service

• Create a welcoming and positive customer experience

Personal Development

• Recognise personal strengths and areas for improvement

• Participate in training and development opportunities

• Seek feedback to enhance skills and performance