Job Description

Dsv Vacancies – Supervisor

Supervisor – Retail Operations (Outbound)

Company: DSV Vacancies

Minimum Requirements

• Grade 12
• Intermediate computer literacy in MS Word, Excel, PowerPoint, and Outlook
• Minimum of 2 years’ experience using WMS Cargo Write or a similar Warehouse Management System

Job-Related Requirements

• At least 2 years’ experience as a Team Leader or Supervisor in a warehouse environment
• Proven experience in stock control and inventory management
• Knowledge of inbound, outbound, and returns processes
• Ability to investigate and resolve stock discrepancies
• Experience managing and leading teams of 20 or more employees

Skills and Competencies

• Strong planning, organizing, leading, controlling, and monitoring skills
• Effective communication skills across all levels of the organization
• High attention to detail with a commitment to quality standards
• Ability to manage internal and personal KPIs in line with policies and procedures
• Strong workload planning and task allocation skills
• Ability to compile, analyze, and present operational and performance reports

Compliance and Safety

• Ensure full compliance with DSV policies, procedures, and work instructions
• Strong knowledge of SHERQ processes, audits, and risk mitigation
• Ability to work effectively under pressure and manage stressful situations
• Willingness to work extended or after-hours when operationally required

Industrial Relations

• Ability to lead, coach, and manage employee performance
• Focus on maintaining high morale, productivity, and staff retention

Additional Attributes

• Strong interpersonal and relationship-building skills
• Sound understanding of inventory management principles
• Excellent problem-solving and troubleshooting abilities

Added Advantages

• Strong people management and leadership capabilities
• Excellent analytical and problem-solving skills
• Ability to work under pressure with effective time management
• Strong planning skills for daily and future operational needs
• Ability to review, draft, and update SOPs, work instructions, and process flowcharts
• Retail experience, particularly within apparel and footwear environments

Main Purpose of the Role

The Supervisor is responsible for leading, coordinating, and controlling retail outbound operations at the DSV Park, Plumbago Distribution Centre to ensure efficient, accurate, and compliant service delivery.

Duties and Responsibilities

Daily Tasks – Outbound

• Supervise outbound operations to ensure accurate and on-time order dispatch
• Provide daily operational reports to management on order status, stock levels, and dispatch performance
• Monitor staff attendance and ensure adequate staffing levels
• Conduct hourly floor walks to ensure health, safety, and process compliance
• Drive the team to achieve daily outbound KPIs and performance targets
• Maintain 5S standards across outbound areas
• Ensure adherence to SPQRCE standards and operational procedures
• Recognize and reward strong performance and positive behavior
• Manage disciplinary matters related to performance or non-compliance
• Communicate operational challenges and risks to management
• Support physical outbound activities when required to resolve bottlenecks
• Maintain team motivation and focus on service excellence

Weekly Tasks – Outbound

• Compile and present weekly outbound performance and KPI reports
• Investigate discrepancies and complete CAPA documentation
• Implement continuous improvement initiatives to enhance efficiency and accuracy
• Conduct weekly team meetings to review performance and set improvement actions
• Manage outbound-related projects and process optimization initiatives
• Resolve team conflicts and performance-related issues
• Collaborate with warehouse teams to align operational objectives
• Evaluate team performance and provide constructive feedback

Monthly Tasks – Outbound

• Ensure full health, safety, and environmental compliance
• Monitor and manage client-specific KPIs and service level requirements
• Analyze monthly outbound performance data and identify trends
• Recognize and reward consistent high performers
• Review and update continuous improvement initiatives
• Ensure compliance with internal policies, SOPs, and client requirements
• Support training and development to maintain operational excellence

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