Job Description

Dsv Vacancies – Senior Manager

Senior Manager – New Business and Client Retention

Company: DSV Vacancies

Main Purpose of the Role

The Senior Manager is responsible for recruiting, leading, and developing high-performing new business and client retention teams. The role focuses on driving sustainable growth by achieving new business acquisition and retention targets, with a key objective of expanding the Gauteng Branch through profitable and client-centric strategies.

Minimum Requirements

• Minimum of 10 years’ experience in Freight Forwarding
• At least 7 years’ client-facing experience in new business development, trade lanes, or client retention
• Reliable transport to and from work
• Valid, unendorsed Code 08 driver’s licence
• Willingness and ability to travel nationally and internationally when required

Qualifications

• Matric (essential)
• Sales, Marketing, Supply Chain, or Logistics Management qualification is advantageous, or equivalent relevant work experience

Computer Packages

• CargoWise One
• Microsoft Office 365 (Teams, OneNote, Forms)
• MS Word, Excel, PowerPoint, and Outlook

Duties and Responsibilities

• Drive business retention through continuous growth, innovation, and value creation to maintain strong client-centric relationships
• Lead and manage teams in alignment with company strategy across business units
• Protect and grow existing profitable clients through structured account management processes
• Ensure timely implementation of client increases to support sustainable growth
• Develop and implement industry- and product-specific solutions to position DSV as a market leader
• Manage team performance against defined metrics to achieve profitable growth and service excellence
• Recruit, lead, and develop high-performance team members to support service excellence
• Compile and manage budgets to enable accurate forecasting and effective sales and operational planning
• Achieve branch growth through new business acquisition and retention targets
• Lead, coach, and support field sales teams to secure profitable new clients
• Drive new business acquisition within the Gauteng region
• Identify market trends and new business opportunities
• Provide quality leads and support to sales teams
• Plan and execute prospecting initiatives, campaigns, and sales blitzes in collaboration with trade lane and origin sales teams
• Support the preparation and delivery of high-quality proposals, tenders, and client presentations
• Ensure monthly and cumulative sales targets are achieved
• Compile and oversee weekly, monthly, and quarterly performance reports
• Ensure team compliance with company policies, procedures, and governance standards
• Monitor and maintain activity levels to support consistent sales performance
• Build industry and product knowledge to enhance client value and organizational capability
• Maintain high energy levels, motivate teams, and foster strong team spirit
• Build and maintain effective relationships with internal and external stakeholders
• Ensure clients remain informed of relevant industry developments
• Contribute to overall company growth and personal professional development

Electives

• Exposure to SCOR frameworks
• Previous people management experience in a sales environment
• Strong selling, sales support, and public relations skills
• Ability to build and sustain long-term customer relationships
• Capability to sell at strategic, tactical, and operational levels
• Excellent time management, punctuality, and ability to meet deadlines
• Ability to work effectively under pressure
• PSS course qualification
• Strong written and verbal communication skills
• High levels of accuracy, attention to detail, and administrative capability
• Self-motivated, proactive, and system-oriented approach
• Professional presentation and strong interpersonal skills

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