Job Description

Dischem Vacancies – Casual Frontshop Assistant

Casual Frontshop Assistant – Dischem Vacancies

Job Description
Dis-Chem Sandown store in Parklands is seeking a Casual Frontshop Assistant to maintain high merchandising standards while delivering excellent customer service at the point of sale, following all Dis-Chem policies and procedures.

Minimum Requirements

Essential:

• Grade 12 – Matric or Senior Certificate
• 0 – 6 months retail work experience

Advantageous:

• 1 year retail work experience
• Certification in Retail Business Management

Key Responsibilities:

• Ensure all products are stocked, neatly presented, and within sell-by dates.
• Restock merchandise to maximize sales and follow up on out-of-stock queries promptly.
• Store and organize delivered stock correctly, ensuring the storeroom is neat and tidy.
• Maintain accurate pricing, labels, and merchandise displays, reporting any discrepancies.
• Assist customers with product knowledge, purchases, exchanges, and returns as authorised.
• Process payments including cash, cards, vouchers, coupons, and loyalty cards.
• Handle cash accurately, place it in the drop safe, and ensure proper approval for line voids and price changes.
• Rotate stock regularly and adhere to Dis-Chem stock control procedures.
• Report low stock levels, damaged, or expired stock to management.
• Support stock counting, stocktaking, and the loading/unloading of stock.
• Flatten boxes after unpacking and maintain the designated area tidy.
• Provide professional, courteous, and helpful assistance to all customers.
• Report customer compliments, complaints, and suspicious behaviour to management.
• Adhere to customer turnover per hour targets.
• Assist in training new and existing team members.
• Maintain housekeeping according to Dis-Chem standards.
• Follow all Dis-Chem Policies, Standard Operating Procedures, Health and Safety regulations, and uniform/personal appearance guidelines.

Competencies:

Essential:

• Knowledge of retail operations and administration
• Problem-solving and ability to escalate issues appropriately
• Basic arithmetic (addition, subtraction, multiplication, division)
• Clear verbal communication and timely customer response
• Ability to follow procedures and take personal responsibility for quality work

Advantageous:

• Basic computer skills (Word, Excel, Outlook), SAP, and numerical skills

Special Conditions of Employment:

• Ability to work retail hours
• South African citizen
• MIE, clean criminal record, and clear credit rating
• Driver’s license and reliable transport

Remuneration and Benefits:

• Market-related salary
• Provident Fund
• Staff Account
• Medical Aid

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