Job Description

Clicks Group Careers – Pharmacy Manager

Pharmacy Manager – Clicks Group Careers

Job Objectives:

• Ensure high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and provision of professional advice in line with Clicks’ way of working, good pharmacy practice, and the legal scope outlined by the South African Pharmacy Council (SAPC).
• Manage and control all operational activities of the dispensary, including responsible stock management, shrinkage control, general housekeeping, and administration in accordance with merchandising standards, SAPC regulations, and company policies.
• Drive the operational viability of the dispensary through sound financial management, achievement of core dispensary and clinic targets, expense management, and proactive decision-making.
• Lead, motivate, and develop employees, including learners and interns, to build capability and meet current and future business needs.
• Schedule staff in line with labour policies and models to ensure full and appropriate staffing, including accurate weekly time and attendance reporting and HR record submission.
• Implement customer service initiatives in the dispensary that enhance the customer experience, foster loyalty, and achieve club card participation targets.
• Promote integration and partnership with the clinic and healthcare aisle to provide a comprehensive healthcare offering to customers.
• Support the Group’s vision to be the customer’s first-choice health and beauty retailer by exemplifying and driving company values.
• Foster cohesion, consistency, and collaboration between store operations, pharmacy, and clinic teams.
• Drive a high-performing business culture that delivers employee engagement, customer satisfaction, and shareholder value.

Knowledge Required:

• SAPC regulations and relevant legal knowledge
• Ethical pharmacy practice and compliance
• Stock, cost, risk, and compliance management procedures
• Patient care and professional counselling
• Customer service excellence
• Labour legislation and industrial relations practices
• Financial management principles and application
• Competency-based interviewing techniques

Skills Required:

• Strong managerial, tutoring, and coaching abilities
• Results and target-driven mindset
• Planning and organizing skills
• Problem-solving capabilities
• Customer-focused with strong interpersonal skills
• Computer literacy
• Financial acumen

Essential Competencies:

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Planning and Organizing

Desirable Competencies:

• Relating and Networking
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking
• Working with People
• Adhering to Principles and Values

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