Job Description

Pick n Pay Careers – Manager Deli

Manager Deli – Pick n Pay Careers

We are looking for a dedicated and results-driven Manager Deli to lead all operations within the Deli Department. This role is essential in delivering exceptional customer service, maintaining high hygiene and safety standards, and maximising profitability through effective stock and cost management. The ideal candidate is hands-on, highly organised, and thrives in a fast-paced retail environment.

Minimum Requirements:

• 2–3 years’ experience in a deli or retail food environment
• 1–2 years’ supervisory experience
• Experience with retail systems and reporting tools (e.g., SAP or similar)
• Proven ability to analyse data and identify root causes of problems and stock variances
• Computer literacy

Competencies:

• Strong customer focus
• Clear and confident communication skills
• Business and commercial acumen
• Knowledge of food safety and hygiene procedures
• Understanding of food retail operations
• Proven leadership and people management skills

Key Responsibilities:

Merchandising & Stock Management

• Execute plano guides at 100% and maintain merchandising standards
• Conduct regular quality checks and handle products according to SOPs
• Ensure department is trade-ready by store opening
• Identify fast-selling lines and analyse impact on margin optimisation
• Maintain adequate stock levels to meet demand while minimising waste
• Monitor and implement promotions according to the calendar
• Keep back-up and storage areas clean, organised, and compliant
• Manage stock rotation, sell-by dates, and FIFO principles
• Maintain merchandising and cleanliness standards throughout the day

Food Safety, Hygiene & Compliance

• Enforce hygiene, housekeeping, and food safety standards
• Monitor adherence to health and safety requirements
• Implement cleaning schedules and ensure sanitation practices
• Identify non-conformances and apply corrective actions

Customer Service

• Respond proactively to customer queries and requests
• Manage out-of-stock situations with alternatives and clear communication
• Ensure department equipment is operational and customer-ready

Staff Management

• Communicate priorities, targets, and updates clearly to staff
• Delegate tasks effectively and monitor execution
• Address procedural, policy, and legislative non-compliance
• Cascade key information from regional meetings
• Review and adjust staff scheduling to meet operational needs

Administration & Performance Management

• Monitor waste, turnover, and stock variances, taking corrective action
• Identify barriers to sales targets and implement improvements
• Ensure Shelf Edge Labels (SELs) are accurate and legible
• Maintain equipment and general maintenance standards

Systems & Reporting

• Conduct gap scanning and manage out-of-stock and overstock reporting
• Draw and analyse reports from SAP
• Communicate stock concerns to Demand Planning
• Process IDTs, waste, and “reduced to clear” actions per SOPs
• Monitor electronic communications throughout the day

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