Job Description

Clicks Group Careers – Pharmacist Assistant QPB

Introduction

Clicks Group Careers is seeking a detail-oriented Pharmacist Assistant QPB to deliver high-quality pharmaceutical care within scope of practice while managing day-to-day dispensary administration in line with Standard Operating Procedures. This role focuses on accurate script administration and efficient dispensing support to ensure excellent patient satisfaction.

Duties & Responsibilities

Job Objectives
Customer Interaction & Confidentiality

• Engage with customers professionally while maintaining strict confidentiality in line with SOPs and agreed service timelines.
• Provide clear, courteous communication to support positive patient experiences.

Dispensary Administration & Script Processing

• Administer prescriptions and complete all claiming and capturing procedures accurately and timeously.
• Ensure all patient profiles are handled accurately and maintained in full compliance with company standards.
• Capture prescriptions accurately at the Central Pharmacy Centre and resolve prescription-related queries.

Clinical Support & Collaboration

• Liaise with healthcare professionals when required to support safe and effective patient care.
• Assist with chronic authorisations and follow up on outstanding documentation and queries.
• Collaborate with internal departments to ensure smooth operational flow and service delivery.

Query Resolution & Operational Support

• Handle patient and prescription queries via telephone or other communication channels.
• Apply problem-solving skills to resolve issues and follow up to completion.
• Support ad hoc operational requirements in line with business needs.

Knowledge

• Product knowledge, including OTC medicines
• Regulatory and legal knowledge aligned with South African Pharmacy Council requirements
• Chronic authorisation processes and procedures
• Customer service excellence principles
• Ethical working practices and compliance standards

Skills

• Strong computer literacy, including MS Office
• Customer service orientation with a patient-first approach
• Team player with high integrity
• High levels of accuracy and attention to detail
• Bilingual communication skills with English as a requirement
• Adaptability to support patients and assist across departments
• Initiative to enhance patient satisfaction
• Effective time management and organisational skills
• Positive attitude with the ability to work under pressure

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