Job Description

Spar Vacancies – Key Account Manager

Position Summary: Key Account Manager

Fidelity Vacancies is seeking a driven and experienced Key Account Manager to lead growth and retention initiatives within assigned communities. This role focuses on building and maintaining high-impact relationships with key customers and community stakeholders, unlocking new business opportunities, and driving sales and profitability to grow market share.

Key Responsibilities:

• Actively promote and sell community-based security solutions.
• Develop and execute strategic plans to accelerate sales growth and improve profitability.
• Create marketing plans and collaborate with the sales team to strengthen brand visibility.
• Drive return on investment and profitability within existing schemes in partnership with Branch Managers.
• Implement strategies to reduce attrition and retain customers within assigned communities.
• Identify market and industry trends to uncover new business opportunities.
• Manage schemes through regular communication and formal meetings within the area of responsibility.
• Negotiate contracts and pricing agreements with key customers.
• Build and maintain strong, long-term relationships with identified key accounts.
• Represent the brand at community events to increase local visibility and engagement.
• Establish and maintain strong relationships with SAPS, Community Watches, CPFs, and Community Forums.
• Attend SAPS CPF meetings including AGMs, monthly, weekly, and ad-hoc sessions.
• Collaborate cross-functionally to ensure customer needs are met and business objectives are achieved.
• Identify barriers to growth and develop strategies to overcome challenges.
• Monitor and report on sales performance, market trends, and customer satisfaction.
• Provide insights into product development and marketing strategies based on customer feedback and market intelligence.
• Monitor and manage competitor activity.
• Analyse suburb-specific data including new clients, attrition, terminations, and crime trends to inform effective area management.

Qualifications:

• Diploma or Degree in Business Administration, Marketing, or a related field.

Skills, Attributes & Experience:

• Minimum of 5 years’ experience in sales, marketing, or customer management.
• Proven success in developing and managing key customer relationships.
• Strong negotiation, presentation, and communication skills.
• Strategic thinker with strong problem-solving ability.
• Experience in the consumer goods industry is advantageous.
• Proficiency in CRM systems and Microsoft Office.
• Proactive, solution-oriented approach with a commitment to quality and excellence.
• Willingness to work flexible and extended hours to support community engagement and business growth.

APPLY NOW

48 total views, 1 today

Apply for this Job

Name *

Email *

Message *

Upload resumé (pdf, doc, docx, zip, txt, rtf)

Upload cover letter (pdf, doc, docx, zip, txt, rtf)