Job Description

Fidelity Vacancies – Operations Manager

Operations Manager – Fidelity Vacancies

Purpose of the Role

The Operations Manager is responsible for overseeing multiple client accounts, ensuring all site security requirements are met, and delivering high-quality operational management. This role includes client liaison, HR and IR matters, fleet and expense management, investigations, and supervision of security staff to maintain contractual compliance.

Key Responsibilities

• Maintain strong client relationships and ensure contractual obligations are met
• Supervise and manage security staff to meet performance standards on all sites
• Evaluate service levels and recommend improvements to clients
• Oversee HR-related matters, including disciplinary actions and IR issues
• Manage fleet, expenses, and operational budgets efficiently
• Investigate incidents and submit timely reports to clients and Regional Management
• Liaise daily with management and regional offices on operational matters
• Ensure all security officers are deployed according to site requirements
• Conduct proactive planning for multiple sites and clients
• Implement and maintain ISO 9001:2008 Quality Management standards
• Manage estates-related operations as required

Qualifications and Experience

• Matric/Grade 12 Certificate or equivalent
• PSIRA Grade A registration
• Valid driver’s license with own reliable transport
• Minimum 10 years’ experience in the security industry
• At least 5 years’ experience in operational security management
• Competency in the Firearm Act and firearms for business purposes
• Proven staff management experience
• Computer literate with expert knowledge of Microsoft Office
• No criminal record or pending cases

Core Competencies and Attributes

• Strong leadership, assertiveness, and initiative
• Excellent analytical, critical thinking, and planning skills
• Organizational skills with goal-setting and results-driven mindset
• Effective communication, interpersonal, and client liaison skills
• Ability to develop others and foster teamwork
• Customer-focused with the ability to drive and manage change
• Presentable and professional demeanor, capable of working under pressure

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