Job Description

Fidelity Vacancies – Area Manager

Area Manager – Fidelity Vacancies

Introduction

A vacancy exists for an Area Manager based in Robertville, reporting to the Regional Manager. This role is responsible for overseeing multiple Operations Managers, ensuring operational excellence, adherence to client requirements, and efficient delivery of security services across all assigned sites. The position also covers HR and IR management, fleet oversight, expense control, and investigations.

Minimum Requirements

• Matric / Grade 12 certificate or equivalent
• PSIRA Grade A registration
• Valid driver’s license with reliable own transport
• Minimum 10 years’ experience in the security industry
• At least 5 years’ experience in operational security management
• Working knowledge of the Firearms Act and firearm competency
• Proven staff management experience
• Advanced computer literacy with expertise in Microsoft Office suite
• Clear criminal record with no pending cases
• Strong planning, administration, and client liaison skills
• Excellent leadership, organisational, and communication abilities
• Knowledge of ISO 9001:2008 Quality Management Systems

Key Responsibilities

• Maintain strong client relationships and ensure high-quality security service delivery
• Oversee operational performance of allocated areas to ensure contractual obligations are met
• Ensure all Security Officers comply with site-specific and contractual requirements
• Evaluate service levels continuously and provide recommendations to improve client satisfaction
• Supervise and manage security staff to achieve required performance standards
• Handle all operational and administrative matters efficiently
• Liaise daily with branch management and regional management on operational issues
• Address HR-related queries promptly and manage disciplinary actions as needed
• Ensure timely submission of employment forms and reports to the Regional Office
• Submit weekly and monthly incident and general management reports
• Conduct investigations and report findings in a professional manner
• Ensure adherence to ISO 9001:2008 management system requirements

Core Competencies and Attributes

• Assertiveness, initiative, and strong leadership skills
• Professional and presentable at all times
• Analytical thinking, critical problem-solving, and planning skills
• Goal-oriented with excellent organisational abilities
• Ability to drive and manage change effectively
• Results-driven with strong customer focus
• Excellent interpersonal, communication, and team collaboration skills
• Commitment to developing self and others in the team

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